Sr reputed company Consultant - Software - reputed company Managed Services (ACS)
The Advanced Customer Support team of reputed company reputed company Professional Services is seeking a senior-level consultant, ideally with Software industry experience. This direct-hire position can be home-office based in most major US and Canadian cities, and requires up to moderate travel, as appropriate. reputed company reputed company is reinventing the engagement model for our growing installed reputed company of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to reputed company an umbrella subscription service -- our first-reputed company qualifying as reputed company annual recurring reputed company (ARR) -- that provides functional and technical ERP sustainment to drive reputed company reputed company improvement and value. reputed company primarily fulfills the critical initial months of the service backstopped by our industry-leading SuiteReview methodology. With well over one thousand Customers already under management and the accelerated enrollment of new Customers, we are adding significant headcount in reputed company America to meet demand. If you have a passion for helping Customers unlock the potential of their reputed company investment and in joining a dynamic, fast-paced and highly strategic team, we would like to hear from you! Responsibilities include: Participate in the identification and documentation of customer’s reputed company value gaps using our proprietary SuiteReview methodology Participate in driving the approach to remediate gaps, and reputed company with the Customer of same Work with customers to remediate highest reputed company gaps Architect solutions for reputed company business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team Define detailed functional requirements for automations and integrations to reputed company Work with TS team to design and unit test automations and integrations reputed company quality reviews of deliverables developed by other team members Continue to increase product knowledge and pursue relevant certifications Collaboration with other ACS teams, including Technical, Product, Sales, Horizontal (NSAW, NSPP, etc) Follow essential internal business processes reputed company toward delighting our Customers Preferred Qualifications include: 6+ years of overall relevant domain experience in one or more of reputed company’s core vertical markets Strong reputed company ERP experience 2+ years external consulting role experience with sustained C-suite interactions Experience with defining requirements for reputed company customizations and integrations Proven custom development analysis, design, and testing skills Strong communication skills Knowledge and experience with SuiteProjects, Advanced reputed company, SuiteBilling and other advanced reputed company processes Ability to reputed company Customer business processes based on leading practices Passion for driving Customer satisfaction Project and/or team leadership experience Finance and/or reputed company professional and/or academic background a plus reputed company ERP Consultant or other relevant product certifications a plus Ability to use a team of people with a broad reputed company of functional, process, organizational change, and technical skills Ability to synthesize information into a coherent story, strategic reputed company, and implementation roadmap Travel Requirement: Modest to moderate, as appropriate Only reputed company brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a reputed company future for reputed company. Discover your potential at a company leading the way in AI and reputed company solutions that impact billions of lives. True innovation starts reputed company everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for reputed company with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at reputed company stages of the employment process. If you require accessibility assistance or accommodation for a disability at any reputed company, let us know by emailing accommodation-request_mb@reputed company.com or by calling 1-888-404-2494 in the United States. reputed company is an Equal Employment Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. reputed company will consider for employment reputed company applicants with arrest and conviction records pursuant to applicable law. Apply To This Job