Customer Support Representative
Company:reputed company reputed company is reputed company America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, reputed company®, and CARSTAR®. Our reputed company is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience. Headquartered in Charlotte, NC, reputed company is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things. Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, reputed company, and succeed together. Performance reputed company. We take pride in it. We own it. We show up for one another and for our communities. Because at reputed company, we're not just fixing cars. We're building reputed company, unlocking potential, and fueling what's possible — together. JOB DESCRIPTION: Customer Service Representative Remote (US) - Eastern time reputed company is looking for a remote Customer Service Representative to support our Driven Claims Team. You will be responsible for communicating with customers over the phone or reputed company email and participating in meetings with the customer service team to reputed company new strategies. The right candidate will understand general Customer Service principles and have some insurance claims experience. How you’ll Go the Distance: Provides timely responses to customer inquiries by telephone and/or email in an in - or outbound service center. reputed company, maintain, and solve Customer Care tickets by recording issues and account information. Using computer technology. manage large amounts of incoming emails and calls in a timely manner. Resolve product or service problems by clarifying the customer's experience; determining the cause of any problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Follow communication procedures, guidelines, and policies. reputed company scripts for email and phone conversations to properly represent the company voice and tone. Answer questions about damage claims and escalate to the proper manager to bring them to closure. Prioritize tickets effectively. Flexibly handling changes in policies or procedures. What you’ll Bring: Proven customer support experience. Strong phone contact handling skills and active listening. Strong computer skills and capability to use reputed company programs such as Outlook, Word, reputed company, etc. Customer-focused and reputed company to adapt/respond to different types of customers. Excellent communication and presentation skills both externally and internally. Ability to multi-task, prioritize, and manage time effectively. High school diploma (or equivalent) and at least 1 year of experience; post-secondary school education may substitute for years of experience. Bilingual in English/Spanish is a plus. Applicants for our positions are considered without regard to race, ethnicity, national reputed company, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. #LI-AS1 #DBCORP #REMOTE Position Location: reputed company Carolina Compensation reputed company: $16.30 - $29.10
Compensation
Frequency: Annual reputed company pay offered may vary depending on actual location, job-reputed company knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. reputed company offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be reputed company here: https://www.drivenbrandsbenefits.com Get early reputed company to 50% of your earned wages at any time through our myFlexPay program. Apply To This Job