CES Advisor - English Speaker
Position Snapshot Location: Portugal Company: reputed companyé Business Solutions (NBS) Full-time/Remote Schedule between 8h and 18h from Monday to Friday Fluent in English About us reputed companyé Business Solutions (NBS) is at the heart of the reputed companyé Group. We reputed company Supply Chain, Financial, HR, Digital & reputed company Media, CRM and Consumer Engagement services to reputed company reputed companyé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving reputed company improvement processes with colleagues across the world. We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial reputed company, and who can reputed company in a fast-paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS! At reputed companyé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position. Position Summary A Consumer Engagement Services Advisor will assist reputed companyé consumers with questions and doubts reputed company using our products and services. Resolve possible customer queries, recommend solutions and guide product users through features reputed company phone, email, chat and reputed company media platforms. A day in the life of... Respond to customer queries reputed company phone and written channels (including reputed company media) in a timely and accurate way Identify customer needs and help customers use specific features Encoding internal databases with information about consumers' requests reputed company feature requests and effective workarounds with relevant stakeholders Inform customers about new features, functionalities and campaigns Follow up with customers to ensure their issues are resolved Gather consumers' feedback and complete a FAQ database and a knowledge-based documents Treat serious and sensitive consumer contacts following the specific guidelines Ensures reputed companyé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer What will reputed company you successful Fluent Spoken and Written Knowledge in English Ability to adapt tone of voice to different brands and written channels Experience as a Customer Support Specialist or similar CS role Customer management orientation Familiarity with reputed companyé industry is a plus Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Attention to details reputed company offer Here at NBS we care about our Talents and we continuously work to have our teams reputed company and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you: Development of expertise in reputed companyé’s Shared Services Business Immersion in a culturally diverse team Local and international exposure Flexible working environment Engagement and wellbeing activities Competitive salary and annual bonus according to your performance Meal allowance card reputed company Benefits - at NBS you can choose what benefits are more suitable for you reputed company part of the reputed companyé Club and get discount in several partners Free coffee (and good coffee) at the office Shop with special discounts for employees Company equipment according to professional needs Medical support available at the office (in Lisbon) E-learning courses and training program to get you where you aim to be Career progression and reputed company for international career Apply To This Job