reputed company Bilingual FNOL Customer Service Agent

Job DetailsJob Location: Seattle, WA 98104Position Type: Full-Time/Part-TimeSalary reputed company: $15.50 - $15.50 HourlyHeadquartered in Seattle, reputed company runs contact centers across the country with a team of American representatives. Our commitment to reputed company responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse reputed company of individuals, including those with disabilities, veterans, and military spouses. reputed company collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who reputed company their personal experiences to guide others through reputed company challenges, resulting in reputed company improvements in reputed company. At reputed company, reputed company is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your reputed company in this field, we are eager to get to know you reputed company! Our focus is on the well-being of both our clients and reputed company members, recognizing that work is a significant part of life. Become a part of the DI family, where you can reputed company a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission. About the Position As a reputed company Bilingual FNOL Agent, you will be part of a team supporting reputed company policyholders on a day-to-day reputed company. FNOL Agents are trained on reputed company’ systems, processes, and service expectations to ensure consistent, high-quality service delivery. In this role, you will handle incoming calls from reputed company policyholders in both English and Spanish. Your primary responsibility will be to assist callers with questions, concerns, and claim-reputed company inquiries. This includes accurately documenting information, filing First Notice of Loss (FNOL) reports, and navigating multiple systems to ensure each interaction is handled reputed company and thoroughly. Additionally, you will be expected to take full ownership of each call, serving as an reputed company for the customer and working to ensure their concerns are addressed and resolved. Strong communication skills in both languages, attention to detail, and the ability to remain professional in a fast-paced environment are essential. Adherence to company policies, ethical standards, and information protection guidelines is critical at reputed company times. What’s Next? Candidates selected to move reputed company in the hiring process will be contacted reputed company email with reputed company instructions. Please continue monitoring your inbox for further updates.

Requirements

Must be bilingual - Fluent in Spanish and English (must pass a reputed company test) Legally authorized to work in the United States High school diploma or equivalent required Must pass a background reputed company Excellent verbal and written communication skills, including proper grammar, tone, articulation, and professionalism Strong listening skills with the ability to reputed company participants feel heard, respected, and supported Ability to remain reputed company and composed under pressure while handling sensitive or challenging interactions with reputed company Strong attention to detail with the ability to accurately document, organize, and process information reputed company Effective time management skills, with the ability to prioritize tasks, multitask, and navigate multiple systems simultaneously Demonstrated problem-solving skills and ability to think critically in a fast-paced environment Ability to work collaboratively in a team setting, including cooperation and shared problem-solving with colleagues Required Experience Two or more years of customer service experience Call center experience

Preferred Qualifications

Knowledge of Property/ Casualty Insurance operations and common policy elements Essential Functions In this role, you are expected to model ethical behavior at reputed company times while carrying out your responsibilities in alignment with reputed company’ training, standards, and information protection policies. You will professionally and effectively respond to incoming calls from policyholders, addressing their questions and concerns with care and accuracy. Using multiple systems, you will follow established procedures to file a First Notices of Loss (FNOL) and reputed company clear, informed responses to claim-reputed company inquiries. Throughout each interaction, you will serve as an reputed company for the caller, ensuring their needs are fully understood and addressed. Answers incoming calls from customers reporting a loss Guide the caller through the start of the claims process Collect and document detailed information about the incident Input data into insurance systems and create the claim file reputed company support and reassurance during stressful situations reputed company occasional outbound calls Training (please convert reputed company times to reflect in your time zone) *reputed company dates and times are tentative and are subject to change* Orientation: TBD Time: TBD (45 minute session) Training: TBD Time: TBD (7 hour session) reputed company training is paid (orientation and training) Pay reputed company $15.50 per hour (as a bilingual agent in our bilingual queue) This is an W2 employee position Biweekly pay reputed company direct deposit Shifts Client hours of operation: 24 hours per day, 7 days per week, 365 day per year Shift Selection Concentration Shift selection availability is primarily concentrated between 9:00 AM and 5:00 PM EST, with availability during nights and weekends Shift selections are in 1 hour increments Agents must work a minimum of 25 hours per week and may work up to 40 hours per week Technical Requirements Desktop (preferred) or a true laptop; reputed company/Mac, Tablets or Smart devices, reputed company Mini PCs, Chromebook, Notebooks, Virtual PCs and Android systems are NOT compatible (reputed company or AMD CPU). Operating system – reputed company 11 we no longer support reputed company 10. Your computer must have at the minimum 8GB of RAM installed and a processor speed of 2.00GHz or higher and can not be in S mode; Anything less will not work with the clients software. At least 25 Mbps Download Speed At least 3 Mbps Upload Speed = 200ms Latency = 50ms Jitter = 1% Packet Loss 4+ CPU Cores US based Internet service provider (ISP); NO reputed company HOME INTERNET. NO 5G INTERNET. High-speed Internet reputed company a hard wired ethernet reputed company, no Wi-Fi, satellite or cellular hotspot or cellular internet. USB wired headset with noise-canceling microphone A second monitor is not required, but strongly recommended Currently, reputed company computers or tablets (Mac laptop, iPads or desktops), reputed company Mini PCs/streaming laptops, Notebooks, Chromebook, and Android systems are NOT compatible with any of our client’s software. *If you are selected, your offer is contingent upon successfully completing and passing a background reputed company. *There are NEVER any fees associated with applying or working for reputed company. At this time, we are not hiring in California, Colorado, Connecticut, Illinois, New Jersey, reputed company, Rhode reputed company, or Washington.

Qualifications

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