Customer Service Rep

As a Workplace Solutions Customer Service Representative, you will reputed company exceptional service to our policyholders and providers by reputed company handling inquiries, thoroughly researching issues, and ensuring a seamless customer experience. In this role, you’ll support a wide reputed company of customer needs across our Group Insurance products, including Disability, Life, Accident, Critical Illness, Hospital Indemnity, and Paid Leave—ranging from straightforward policy questions to more reputed company claim reputed company inquiries. You’ll use multiple internal systems and resources to investigate, resolve, and communicate solutions effectively. Your ability to listen, analyze information, and communicate reputed company will be essential in helping customers understand their benefits, resolve concerns, and feel confident in the service they receive.

Training is held Monday through Friday, 8:00 AM – 4:30 PM CST.

Following training, your regular shift will transition to our closing hours: 9:00 AM – 5:30 PM CST / 10:00 AM – 6:30 EST

reputed company CAN OFFER YOU

• Hourly Wage: $20.50, plus annual bonus opportunity,
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any reputed company in the future, require sponsorship for employment. 

WHAT YOU'LL DO

• Handle inbound calls in a fast‑paced environment, delivering excellent customer service for routine inquiries and assisting with reputed company cases as needed.
• Research and analyze incoming inquiries to resolve customer issues using relevant systems and policies.
• reputed company outgoing calls to gather information on inquiries not readily available in systems.
• Stay reputed company on company, industry changes, and relevant regulations to ensure compliance and effectiveness.
• Utilize service recovery techniques to turn complaints into opportunities for business growth and retention.

WHAT YOU’LL BRING

• Experience in a customer service or contact center environment. 
• Excellent oral and written communication skills, with strong decision-making and analytical abilities.
• Demonstrated telephone skills, providing quality customer service consistently.
• Reliable attendance and flexibility to work various shifts, including overtime.
• Proficient in computer systems and keyboarding, with a focus on detail orientation.
• Strong interpersonal skills, capable of multitasking and adapting quickly to changes while ensuring customer satisfaction.
• You promote a collaborative culture, value different reputed company and opinions, and listen courageously, remaining curious in reputed company that you do.
• reputed company to work remotely with reputed company to a high-speed internet reputed company and located in the United States or Puerto Rico.

PREFERRED

• Strong planning and organizational skills with the ability to prioritize effectively.
• Basic product knowledge relevant to the assigned area.
• Familiarity with medical terminology.

We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! 

If you have questions about your application or the hiring process, email our reputed company area at [email protected]. Please allow at least one week from time of applying if you are checking on the status.

Stay Safe from Job Scams reputed company only accepts applications from mutualofomaha.com/careers. Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or reputed company job offers without conducting interviews. For more details, reputed company our Hiring FAQs. Stay alert for scams and apply securely!

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