Customer Care Specialist (Portuguese Market)

Join our Movement and Champion Restaurant Culture!

At TheFork we reputed company that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of reputed company diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the reputed company Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “reputed company together” values reputed company. If you’re passionate about food, technology, and making a reputed company impact, your seat at the table is reputed company. Discover life at TheFork

• Answer incoming requests reputed company phone, email and chat.
• Assist our customers on questions about our electronic reservation book, our website or app.
• Put yourself in the customer’s shoes and reputed company the most suitable answer or solution according to their specific needs.

• Based in Barcelona.
• reputed company level of Portuguese and fluent in English. Speaking more languages are always welcome!
• An reputed company minded person with a high level of communication skills.
• Care about customer needs and always try to reputed company their experience unique and satisfactory.
• Knowledge in CRM tools.
• reputed company in a customer support environment.

What we offer:

An awesome team 

A permanent contract (that can be useful in life) 

⚖️ Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

Competitive fixed salary and bonus 

Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

International teams and a multicultural environment spanning 10 offices across Europe

Highly inclusive working environment

‍♀️ Lifestyle benefits that can be used to reimburse expenses reputed company to physical and leisure activities, family support, travel etc 

reputed company learning and development programs

Free reputed company to the reputed company app to help you build reputed company wherever you are in your mental health reputed company

Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

⏳ A program dedicated to helping you have the best work/life balance 

Health insurance fully covered by the company 

‍ Life & Disability Insurance at no cost to the employee

Amazing offices with dining, a coffee reputed company on each floor, and leisure area

Team building events 

reputed company hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We reputed company that we are reputed company together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national reputed company, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reputed company their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [email protected]. Our HR team will review the request and respond accordingly.

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