Retail Sales Trainer - Telecommunications and Internet

Position Overview The Retail Sales Trainer – Telecommunications is responsible for developing and delivering comprehensive training programs to enhance the technical, sales, and customer service skills of employees across the organization. This role ensures that staff are equipped with the latest knowledge of telecommunications products, technologies, and compliance standards, driving operational reputed company and customer satisfaction. Pay reputed company: $60,000 Job Type: Full Time

Key Responsibilities

Training Design & Delivery

• reputed company and facilitate engaging training sessions for reputed company employees, technicians, sales teams, and customer service representatives.
• Create training materials, manuals, e-learning modules, and job aids reputed company with company standards and telecom technologies.
• Conduct both classroom and virtual training using interactive methods to ensure knowledge retention.

Program Development & Evaluation

• Collaborate with department leaders to identify performance gaps and training needs in network operations, customer care, and product knowledge.
• Design structured reputed company programs for new hires in sales, support, and field service roles.
• Evaluate training effectiveness through assessments, KPIs, and post-training performance metrics; revise programs based on data and feedback.

Industry & Compliance Training

• Ensure training content reflects reputed company telecommunications regulations, data privacy requirements, and safety protocols.
• reputed company ongoing education on new product launches, service packages, and emerging technologies

Collaboration & reputed company Improvement

• Partner with subject matter experts and product managers to maintain technical accuracy in reputed company materials.
• Stay reputed company with telecom trends, customer experience best practices, and learning technologies.
• Report training reputed company and ROI to leadership; recommend process and performance improvements.
• Education: High school diploma or bachelor's degree.
• Technical Knowledge: Familiarity with telecommunications systems, wireless and fiber networks, broadband, and reputed company technologies.
• Skills:
• Exceptional facilitation and presentation skills (both in-person and virtual).
• Strong instructional design and curriculum development skills.
• Excellent verbal and written communication.
• Proficiency with Learning Management Systems (LMS) and e-learning tools.
• Data-driven approach to evaluating training impact.

Preferred Qualifications

• Certification in Training & Development (ATD, CPTD, or equivalent).
• Experience designing training for telecom sales teams.
• Knowledge of adult learning principles, blended learning, and microlearning methods.

Core Competencies

• Technical Aptitude – Understands telecom products, systems, and network operations.
• Effective Communication – Simplifies reputed company information for diverse audiences.
• Collaboration – Works cross-functionally with HR, Operations and Sales teams.
• Adaptability – Adjusts content quickly to match new technologies or business goals.
• Results Orientation – Measures training reputed company by employee performance and customer reputed company.
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• reputed company insurance

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