[Remote] ServiceNow ABM Data Specialist
Note: The job is a remote job and is open to candidates in USA. SAIC is a premier Fortune 500® mission integrator focused on advancing technology to serve national security. They are seeking a ServiceNow ABM Data Specialist to support data analytics, reporting, and quality assurance activities for the Defense Counterintelligence and Security Agency (DCSA) within the ServiceNow platform.
Responsibilities
- Design, develop, and maintain ServiceNow dashboards, reports, and Performance Analytics solutions to support operational and strategic decision-making
- Develop customized reports and data visualizations tailored to stakeholder and business requirements
- Analyze operational metrics, SLA performance, incident trends, sprint metrics, and system usage data to identify trends and improvement opportunities
- Utilize ServiceNow reporting tools, Platform Analytics, and external data sources to extract, transform, validate, and present data effectively
- Conduct data quality audits and validation activities to ensure reporting accuracy, completeness, and consistency across environments
- Support testing efforts for ServiceNow enhancements, workflows, dashboards, integrations, and reporting solutions
- Participate in bug hunts, defect validation, root cause analysis, and troubleshooting activities related to ServiceNow applications and data processes
- Support User Acceptance Testing (UAT) activities by validating business requirements, executing test scenarios, documenting issues, and coordinating defect resolution efforts
- Develop and execute functional, regression, integration, and reporting validation test cases to ensure solutions meet business and technical requirements
- Document, track, and communicate defects, reporting discrepancies, and data issues with clear reproduction steps and impact analysis
- Collaborate with developers, business analysts, testers, and project managers to review requirements, refine user stories, and validate acceptance criteria
- Participate in Agile ceremonies including sprint planning, backlog refinement, retrospectives, daily stand-ups, and defect triage sessions
- Assist with maintaining reporting standards documentation, data dictionaries, metadata repositories, and operational procedures
- Develop automation solutions for recurring reporting, data validation, and quality assurance processes where applicable
- Ensure compliance with organizational data governance, security standards, and operational policies
- Research and recommend emerging analytics, reporting, testing, and automation tools to improve operational effectiveness and efficiency
Skills
- Bachelor's degree in Information Systems, Computer Science, Data Analytics, Business, or a related discipline from an accredited college/university
- Ten (10) or more years of related experience
- U.S. citizenship and an active Secret clearance
- Experience working in an Agile or Scrum software development environment
- Experience working with the ServiceNow platform, including reporting, dashboards, Performance Analytics, workflows, or operational support activities
- Familiarity with ServiceNow modules such as Incident, Change, Problem, Knowledge, or custom applications
- Experience supporting testing activities including User Acceptance Testing (UAT), regression testing, functional testing, and defect validation
- Experience participating in bug hunts, issue troubleshooting, and root cause analysis activities
- Strong analytical and problem-solving skills with attention to detail
- Experience with reporting tools, data analysis, and dashboard development
- Experience documenting defects, test results, and operational findings
- Strong communication and collaboration skills with the ability to work across technical and business teams
- Ability to manage multiple priorities in a fast-paced operational environment
- Experience with ServiceNow Performance Analytics and reporting capabilities
- Familiarity with ServiceNow Automated Test Framework (ATF) or other testing tools
- Experience with SQL, Power BI, Tableau, or other business intelligence and analytics platforms
- Experience supporting enterprise application testing and quality assurance processes
- Understanding of software development lifecycle (SDLC), QA methodologies, and Agile DevSecOps practices
- Prior experience supporting Government or DoD systems and environments
- ServiceNow Certified System Administrator or other ServiceNow certifications
- Experience with workflow automation, integration validation, and operational reporting optimization
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