Online Chat Support Specialist – Human Resources & Call Center Operations Coordinator

About arenaflex

At arenaflex, we believe that exceptional customer experiences begin with empowered, supported, and well-cared-for employees. As a forward-thinking organization operating in the dynamic customer service and call center industry, arenaflex has built a reputation for connecting talented professionals with meaningful careers while delivering outstanding service to clients across multiple sectors. Our culture is rooted in collaboration, innovation, and a genuine commitment to the people who drive our success — our team members.

We are currently seeking a dedicated, personable, and highly organized Online Chat Support Specialist to join our Human Resources team. This hybrid role is designed for an HR professional who thrives in fast-paced environments, enjoys direct interaction with employees, and wants to make a tangible impact on the day-to-day experience of our call center workforce. If you are passionate about people, processes, and creating a workplace where employees feel valued and equipped to succeed, this opportunity at arenaflex is built for you.

Position Overview

The Online Chat Support Specialist at arenaflex serves as a vital link between our Human Resources department and our call center operations team. This role combines real-time employee chat support, HR administrative expertise, and proactive engagement to ensure that HR processes run smoothly, inquiries are resolved efficiently, and every employee feels heard and supported. Working closely with HR leadership, call center management, and cross-functional partners, you will help foster a positive, productive, and engaged work environment for hundreds of employees.

This is an excellent opportunity for an early-to-mid-career HR professional who has hands-on experience in employee relations, onboarding, training coordination, and HR administration — ideally within a high-volume customer service or call center setting. If you are a natural communicator, a thoughtful problem-solver, and someone who takes pride in operational excellence, we encourage you to apply.

Key Responsibilities

Online Chat Support & Employee Relations

• Serve as the first point of contact for call center employees via online chat platform, responding promptly and professionally to a wide range of HR-related inquiries.
• Provide accurate, empathetic, and timely guidance on topics including benefits, policies, leave, payroll, and general workplace questions.
• Document all chat interactions in the HR case management system, ensuring a complete and confidential record of employee communications.
• Escalate complex or sensitive issues to the appropriate HR Business Partner or HR Manager when necessary, while maintaining ownership of the employee experience until resolution.
• Support employee engagement initiatives by gathering feedback, sharing upcoming events, and promoting company-wide wellness and recognition programs.

Recruitment & Onboarding

• Assist the talent acquisition team with posting job advertisements across relevant job boards, career portals, and social media channels.
• Screen incoming resumes and applications to identify qualified candidates, coordinating interview schedules between hiring managers and applicants.
• Facilitate a seamless onboarding experience for new hires, ensuring they complete all required documentation, system access requests, and orientation activities before their start date.
• Serve as a friendly, knowledgeable resource during new employees' first weeks, helping them acclimate to arenaflex culture, tools, and expectations.

HR Administration & Record Management

• Maintain accurate, up-to-date employee records in the HRIS, including attendance, performance documentation, personal information changes, and employment status updates.
• Process HR paperwork related to new hires, promotions, transfers, status changes, and terminations in compliance with company policy and applicable law.
• Generate regular and ad-hoc HR reports on staffing levels, turnover, headcount, and other key metrics to support data-driven decision-making.
• Ensure all HR documentation is stored securely and confidentially in accordance with arenaflex data protection standards.

Training & Development Coordination

• Partner with the Learning & Development team to organize, schedule, and coordinate training sessions, workshops, and professional development programs for call center staff.
• Track employee participation and completion of required and elective training programs, producing reports on progress and compliance.
• Identify training gaps based on performance trends, chat inquiry data, and management feedback, recommending relevant development opportunities.

Compliance, Reporting & Coordination

• Ensure all HR activities and employee interactions comply with arenaflex policies, employment laws, and industry regulations.
• Prepare and submit reports on key HR metrics including turnover, time-to-hire, absenteeism, and employee engagement.
• Collaborate with other HR team members and call center management to address staffing needs, workforce planning, and operational priorities.
• Support special HR projects, initiatives, and events throughout the year, such as open enrollment, performance review cycles, and employee appreciation activities.

Essential Qualifications

• Education: Bachelor's degree in Human Resources, Business Administration, Psychology, Communications, or a related field.
• Experience: Minimum of 2 years of professional experience in an HR role, preferably within a call center, customer service, or high-volume operations environment.
• Communication Skills: Excellent written and verbal communication skills, with the ability to interact professionally and empathetically with employees at all levels of the organization.
• Organizational Skills: Strong multitasking abilities, time management, and keen attention to detail in a fast-paced, chat-driven environment.
• Technical Proficiency: Solid working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with HR software platforms.
• Discretion & Confidentiality: Demonstrated ability to handle sensitive employee information with the utmost professionalism and confidentiality.
• Problem-Solving Mindset: Proactive, resourceful, and solutions-oriented approach to resolving workplace issues and answering employee inquiries.

Preferred Qualifications

• Experience with Applicant Tracking Systems (ATS) and Human Resource Information Systems (HRIS) such as Workday, BambooHR, ADP, or similar platforms.
• Prior exposure to live chat support tools, ticketing systems, or employee self-service portals.
• Working knowledge of employment law, HR compliance standards, and best practices in employee relations.
• SHRM-CP, PHR, or equivalent HR certification (or actively pursuing certification).
• Experience supporting a unionized or large-scale hourly workforce is a strong plus.

Core Competencies for Success at arenaflex

• Empathy & Active Listening: The ability to truly understand employee concerns and respond with care and clarity in a written chat format.
• Adaptability: Comfort with shifting priorities, evolving policies, and the rhythm of a busy call center workforce.
• Tech Savvy: Quick learner with the ability to navigate multiple platforms, databases, and communication tools simultaneously.
• Team Collaboration: A natural partner who works effectively with HR colleagues, managers, and cross-functional stakeholders.
• Customer-Centric Thinking: Treating every employee interaction as an opportunity to deliver exceptional service — the arenaflex way.

Career Growth & Development Opportunities

At arenaflex, we are deeply committed to the professional growth of every team member. When you join us as an Online Chat Support Specialist, you gain access to a clear pathway for advancement within the HR function. Many of our HR leaders began their careers in specialist or coordinator roles like this one, and we actively invest in the development of our people.

• Structured mentorship from senior HR business partners and HR leadership.
• Annual learning stipend for certifications, courses, and conferences.
• Tuition reimbursement for relevant degree programs and continuing education.
• Internal mobility programs that allow you to explore HR generalist, talent acquisition, learning & development, or HR operations tracks.
• Regular performance reviews and personalized career planning conversations.

Compensation, Perks & Benefits

arenaflex offers a comprehensive and competitive compensation package designed to attract and retain top talent, along with a robust suite of benefits that support your health, wealth, and well-being.

• Competitive Salary: A compensation package that reflects your skills, experience, and contributions, with regular performance-based reviews.
• Health & Wellness: Comprehensive medical, dental, and vision insurance plans, plus wellness programs and discounts on gym memberships.
• Retirement Savings: 401(k) plan with a generous company match to help you build long-term financial security.
• Generous Paid Time Off: Vacation days, sick leave, personal days, and paid holidays to support work-life balance.
• Flexible Work Options: Depending on operational needs, opportunities for flexible scheduling or hybrid/remote work arrangements.
• Employee Recognition: Peer-to-peer recognition programs, performance bonuses, and company-sponsored appreciation events.
• Employee Discounts: Exclusive discounts on arenaflex products, services, and partner offerings.
• Professional Development: Access to training resources, certification support, and leadership development programs.

Our Culture & Work Environment

arenaflex is more than a workplace — it is a community. We pride ourselves on fostering a supportive, inclusive, and team-oriented environment where every voice matters and every contribution is valued. Our culture celebrates diversity, encourages open communication, and rewards initiative. Whether you are chatting with a new hire on their first day or helping a long-tenured employee navigate a life event, you will be backed by a leadership team that genuinely cares about your well-being and professional success.

We believe that when our employees thrive, our customers thrive — and that belief guides everything we do at arenaflex.

How to Apply

If you are an organized, people-focused HR professional with a passion for chat-based employee support and call center operations, we would love to hear from you. Please submit your resume and a cover letter detailing your qualifications, relevant experience, and what excites you about joining arenaflex. Be sure to include specific examples of how you have supported employees, streamlined HR processes, or contributed to a positive workplace culture in previous roles.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives.

Take the next step in your HR career — apply today and become a key part of the arenaflex story.