Client Relations Specialist (bilingual Japanese–English or Korean–English)

Mizuho is a leading financial institution with a global presence, and they are seeking a Client Relations Specialist to support their relationship management efforts. The role involves processing client financial transactions, maintaining records, and ensuring effective communication between clients and internal departments.

Responsibilities

• Serve as a liaison between clients and internal teams to ensure timely and accurate processing of customer banking transactions including but not limited to uncommitted/committed loans, foreign exchange, all types of deposit booked in New York Branch
• Collect, retrieve, verify, and update client profile documents, including company information, authorized signers/users, and product-specific access rights
• Upload and manage digital files in the internal system, ensuring completeness and accuracy
• Provide back-up support to other staff members to maintain department productivity standards
• Provide support related to client onboarding and maintenance
• Coordinate with the related to resolve client inquiries and ensure service excellence
• Maintain confidentiality and adhere to compliance standards in all client interactions

Skills

• Prior experience in a professional office environment; banking or financial services experience preferred
• Proficiency in Microsoft Office 365, especially Outlook, Excel, and Word
• Strong attention to detail and organizational skills
• Effective verbal and written communication skills
• Bilingual proficiency in Korean and conversational-level Japanese is considered a plus
• Client-focused mindset with a proactive approach to problem-solving
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Familiarity with client documentation standards, basic financial products and regulatory requirements in banking

Benefits

• Medical
• Dental
• 401K plans
• Discretionary bonus

Company Overview

Company H1B Sponsorship