CSR I - Policy Services
South Carolina Farm Bureau Insurance is one of the state's largest auto and property insurers, providing excellent customer service and competitive insurance rates. They are seeking a Customer Service Representative to provide high quality customer service by interacting with clients and resolving policy and billing questions.
Responsibilities
- Provides quality customer service by communicating and processing transactions by phone, e-mail, chat, and written correspondence with insureds, agents, administrative assistants, mortgagees, lienholders, and other departments
- Logs all interactions via phone, e-mail, and chat into a software application to ensure that we have a detailed interaction history logged for each interaction
- Performs duties associated with policy billing systems. This may include but is not limited to working reports related to policies/bill accounts, submitting system issue tickets to IT, and working on other special projects as defined by management
- Reviews and evaluates Driver and Audit Surveys and makes appropriate changes to the policy(s) based on that evaluation
- Responsible for working transactions for multiple lines of business
- Educate county users on how to navigate and process system changes
- Troubleshoot and resolve common system issues
- Process transactions on multiple lines of business including billing via various systems
- Articulate and explain system requirements and questions regarding invoices and policy transactions
- Regular and predictable attendance is required
- Assist with special projects as defined by management
- Review policy and billing documents for accuracy prior to mailing
- Receive and process payments
- Verify coverage for Claims Department
- Process certified policy documents
- Other duties as assigned
Skills
- High School Diploma or GED required
- Minimum of 1 year Property and Casualty Insurance experience preferred
- Working knowledge of Excel, Word, and Outlook office programs preferred
Benefits
- Medical
- Dental
- Vision
- Life and Disability insurance
- Company funded Pension Plan
- 401(k) Plan
- Paid-Time-Off (PTO)
- 10 paid company holidays
Company Overview