Experienced Auto Claims Billing Specialist – Customer Operations

Are you a highly motivated and driven individual looking to start a new chapter in your career? Do you have a passion for delivering exceptional customer service and a knack for navigating complex insurance claims processes? If so, we invite you to join arenaflex, a leading provider of specialized claims management solutions, as an Auto Claims Billing Specialist in our Customer Operations team. For over 25 years, arenaflex has been at the forefront of the healthcare industry, helping hospitals and medical providers recover meaningful revenue to enhance quality patient care in their communities. Our team is powered by people, driven by technology, and dedicated to our clients and employees. We're a collaborative and diverse culture that values work-life balance, and we're excited to welcome talented individuals like you to our family.

arenaflex Perks:

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that supports their physical, emotional, and financial well-being. Some of the perks you can expect include:

• Paid training and incentive plans to help you grow your career
• Medical, dental, vision, and life insurance benefits available from the first day of employment
• Excellent work-life balance to ensure you have time for the things that matter most
• Employee Resource Groups that build community and foster a culture of belonging and inclusion
• 401(k) matching to help you save for your future
• Career growth opportunities to help you advance in your career
• 12 paid holidays and generous paid time off to relax and recharge

The Role: Auto Claims Billing Specialist

As an Auto Claims Billing Specialist at arenaflex, you will be responsible for investigating, billing, and maximizing payments on medical claims to insurance companies on behalf of our clients (hospitals and medical providers). This is a high-volume, outbound calling role that requires strong communication and negotiation skills, as well as the ability to work in a fast-paced environment.

Training:

Our comprehensive training program begins on your first day and lasts 8-10 business days. You'll learn from experienced instructors and participate in interactive discussions and hands-on activities to ensure you have the skills and knowledge you need to succeed in this role.

Your Day:

As an Auto Claims Billing Specialist, you'll be busy investigating and researching details of an auto accident to determine who the payer will be. This will require a high volume of outbound calls to patients, insurance company representatives, and attorneys. Once confirmed, you'll submit the bills and proper documentation to the insurance company, ensuring maximized payments to our clients (medical providers). If the bills aren't paid correctly, you'll determine follow-up steps and resubmit bills for additional payment. You'll also contribute to your team with various denial reports, audits, and overall support.

Is this role for you?

We're looking for candidates who are driven, highly motivated, and passionate about delivering exceptional customer service. If you have:

• A working knowledge of Microsoft Office (Word, Excel, Outlook)
• Technical proficiency to work on multiple computer screens and software applications simultaneously
• Strong performance in a fast-paced environment with productivity metrics
• Experience with Coordination of Benefits and a general understanding of insurance billing (a plus, but not required)

Then we want to hear from you!

How we'll set you up for success:

At arenaflex, we're committed to providing our employees with the tools and support they need to succeed in their roles. Some of the ways we'll set you up for success include:

• Extensive multi-week training with ongoing support from teammates following training
• Access to a robust knowledgebase for continued reference in your role
• Visibility to your individual performance metrics to enable you to set goals
• Computers and necessary work equipment provided
• Involved management who leans in to support your productivity metrics

Work at Home Requirements:

As an Auto Claims Billing Specialist, you'll have the flexibility to work from home, but we do require a quiet, distraction-free environment and a secure internet connection. You'll also need to have a workspace area that accommodates all workstation equipment and related materials and provides adequate surface area to be productive.

Must reside in the United States within one of the following states:

Alabama, Arkansas, Delaware, Florida, Georgia, Iowa, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Maine, Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin, and West Virginia.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status. We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply.

Apply Now:

If you're a motivated and driven individual who is passionate about delivering exceptional customer service, we invite you to apply for this exciting opportunity to join arenaflex as an Auto Claims Billing Specialist in our Customer Operations team. Apply for this job