Director - Customer Engagement
Join arenaflex, a leading data-driven engineering firm, as we seek an experienced Director - Customer Engagement to drive revenue growth and build long-term relationships with our existing and new clients. As a key member of our team, you will be responsible for developing and executing strategies to engage and grow our customer base, leveraging your expertise in sales, customer relationship management, and business development.
Life at arenaflex
At arenaflex, we pride ourselves on being a world-class workplace that values innovation, collaboration, and employee growth. Our company culture is built on our core values of FORTE (Fairness, Openness, Respect, Teamwork, and Execution) and FIRST (Fearless, Innovative, Resilient, Substantial, and Trustworthy). We believe in empowering our employees to take ownership of their work, providing opportunities for growth and development, and fostering a culture of open communication and collaboration. Our Four Rings of Responsibility emphasize the importance of maintaining the health and wellbeing of our employees, their families, and the community. We offer a comprehensive benefits package, including comprehensive healthcare benefits, flexible saving accounts, and a 401(k) plan to help you save for retirement.
About arenaflex
arenaflex is an award-winning data-driven engineering firm with deep expertise in analytics, application development, digital strategies, and generative AI solutions. We work alongside various partners to bring forward robust, inventive, and scalable solutions tailored to our clients' business needs. Our goal is to envision and develop solutions that reinvigorate businesses and build their best futures by propelling digital transformation with resilience.
Key Responsibilities
As a Director - Customer Engagement, you will be responsible for:
- Driving revenue growth in our Services business, including Consulting, Implementation, Integration, Analytics, GenAI, Application Development, and Managed Services
- Upselling and cross-selling to drive increased revenue in our existing accounts
- Developing and executing sales strategies and plans to achieve targets
- Building and maintaining strong relationships with key buyers and decision-makers at new and existing clients
- Identifying and solving client issues strategically
- Working with matrixed and different time-zone organizations to come up with sales proposals, sales campaigns, and sales tools/assets
- Nurturing client relationships and building long-term trust and value
- Tracking delivery on projects, highlighting and mitigating risks in overall delivery and engagements
Qualifications
To be successful in this role, you will need:
- Minimum 12+ years of experience selling and closing deals in top consulting/IT services firms
- Experience growing existing services business, including Consulting, Implementation, Integration, Analytics, GenAI, Application Development, and Managed Services
- Strong understanding of the business problems our software solves for CPO, CLO, CIO, and CFO, and the associated business processes end to end
- Ability to articulate how integration and data can help to optimize business processes impacted by our software and the key KPIs/outcomes for the persona mentioned above
- Minimum bachelor's degree
- Strong background of meeting/exceeding sales quotas
- Experience working within a large, matrixed company environment
- Experience with C-Level client relationship building and relationship management
- Proven ability to operate within a team-oriented environment
- Demonstrated leadership, teamwork, and collaboration in a professional setting
- High energy level, decisiveness, and ability to work well in demanding client environments
- Excellent communication (written and oral) and interpersonal skills
- Strong leadership, problem-solving, and decision-making abilities
Additional Information
* Pay Scale: The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience, and training. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
- Benefits and perks:
+ Comprehensive healthcare benefits, including medical, dental, and vision plans + Flexible saving accounts and health savings accounts + 401(k) plan to help you save for retirement + Short and long-term disability and life insurance benefits to prepare for the unexpected + Employee assistance program + 10 hours of Paid Time Off (PTO) per month, totaling 120 hours (equivalent to 15 workdays) per year of continuous service + 10 fixed paid holidays annually + 2 floating holidays per year, to be used in accordance with the company's policy + Sick leave will be provided in line with company policy and applicable state and county regulations + 5 Days for Humanity – 5 paid volunteer days annually + Career development opportunities + Fast-paced and welcoming culture that will value your ideas and contribution from day one + Flexible work hours that promote a healthy work/life balance
How to Apply
If you are a motivated and experienced sales professional looking to join a dynamic and innovative company, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants. Apply for this job