[Remote] Specialist I, Servicing Quality Control

Note: The job is a remote job and is open to candidates in USA. SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. The Specialist I, Servicing Quality Control role involves performing quality control activities to ensure compliance with servicing guidelines and providing feedback on loan file reviews.

Responsibilities

• Review loan packages, servicing guidelines, or data files to identify the documentation necessary for the review
• Perform QC Reviews for peers
• Perform QC reviews of report extracts to ensure accuracy of number of files audited, number of exceptions cited, and guideline citations match exceptions
• Defend audit results on client-facing phone calls
• Act a subject matter expert in their area of review for internal, client-facing, and servicing-facing needs
• Capture required information from such information (which may include bookmarking the relevant pages where such information can be located) in a designated place which will usually be a SitusAMC or client designated system
• Review system questions to test system information against documentation provided and handle any exceptions that may come from the review. Apply exceptions and handle validations where necessary to ensure a complete and accurate review
• Elevate questions to management when such items arise
• Identify problems with files and/or job notes to management overseeing your engagement
• Ensure a full and accurate loan file review
• Accurate tracking of the time spent on reviews
• Such other activities as may be assigned by your manager

Skills

• College degree / training in Finance / mortgage banking desired or equivalent combination of education and experience
• Entry-level support staff with 0-2 years of relevant experience
• Ability to meet production quality and service standards
• Adherence to all company policies and procedures
• Self-motivation and reliability
• Excellent PC skills and possess high level of proficiency in Microsoft products
• Strong communication (written and oral) skills
• Analytical ability and good judgment
• Detail oriented and organized
• Demonstrate professional behavior and teamwork, punctual and dependable
• Strong overall knowledge of Residential Mortgage Servicing practices, rules, and guidelines
• Knowledgeable of the principals and compliance regulations and documentation applicable to mortgage servicing
• Familiarity with fraudulent red flags and outside services used to determine or verify fraud
• Ability to read and evaluate payment histories and servicing comments
• At least three years of related servicing experience preferred

Benefits

• PTO and paid holidays
• Medical, dental, vision, life, disability insurance
• 401K

Company Overview

Company H1B Sponsorship