[Remote] Field Service Technician
Note: The job is a remote job and is open to candidates in USA. ABB is a global market leader dedicated to addressing global challenges through sustainable solutions. As a Field Service Technician, you will execute service work, ensure quality customer service, and maintain positive customer relationships while addressing operational improvements and technical issues.
Responsibilities
- Work on-site with customers to identify opportunities for operational improvement and eliminate pain points
- Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting
- Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available
- Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements
- Build and maintain positive customer relationships to enhance satisfaction
- Identify potential new sales opportunities while addressing customer needs and communicate them internally
- Proactively detect potential equipment failures and recommend corrective actions
- Identify and suggest product and quality improvements
- Provide recommendations to management for improving operations and customer service
- Follow safety protocols and maintain safe work and environmental practices
- Report unsafe practices and incidents promptly
Skills
- Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 1+ years' experience servicing critical power equipment OR Associates Degree in electrical technology with 3+ years' experience servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (5+ years) servicing critical power equipment
- Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization
- Advanced level of ability to use Microsoft Office products
- Moderate ability to Project Manage using MS Project or Excel
- Advanced ability to write test plans and reports detailing test results
- Advanced ability to stay organized and meet deadlines on administrative duties
- Collaborates well with others
- Works with a sense of urgency and ownership; until the job is complete!
Benefits
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- ABB provides 11 paid holidays.
- Vacation is provided based on years of service for hourly and non-exempt positions.
Company Overview
Company H1B Sponsorship