Customer Support Specialist
NTN Bearing Corporation is one of the world’s premier bearing manufacturers serving the automotive and industrial markets for the past 100 years. They are currently seeking a Customer Support Specialist who will act as the main point of contact for customers, managing issues related to orders, returns, and customer inquiries.
Responsibilities
- Provide quality service to customers
- Expedite and work to fill back-orders as well as orders placed at lead time
- Respond to inventory inquiries and support inside Sales
- Successfully interchange product, process and manage purchase orders
- Support our customers by successfully answering live chats on DOL (Distributor-On-Line)
- Support our customers by successfully answering calls in the IAM CR queue
- Submit credit/debit requests and return bearing authorizations (RBA’s)
- Investigate and close payment disputes (PD’s)
- Submit and close WHD’s (warehouse discrepancies)
Skills
- One to five years in related experience; or five to eight years of related experience or some equivalent combination
- Demonstrated proficiency with the ability to engage and diffuse dissatisfied customers
- Professionally represent the customer when interacting with other departments
- The ability to work independently and as a member of the team
- Comprehensive product knowledge with a firm understanding of where to go to find solutions
- Strong written and verbal communication skills
- Effective organizational and time management skills with the ability to multi-task
- Previous experience with ERP System
- Intermediate Excel and Word Skills
- Bachelor's Degree preferably in business
- JD Edwards experience is a plus
Benefits
- Choice of medical plans
- Dental
- Vision
- Life and disability insurance
- A cash matching 401(k) Plan
- Separate company contribution to your 401(k)-retirement account
- Paid vacation
- Additional paid time off during the major holiday season
- Eligibility for tuition reimbursement
Company Overview