[Remote] Community Associate
Note: The job is a remote job and is open to candidates in USA. DraftKings Inc. is a technology company that is shaping the future of gaming and customer experiences through innovation and AI. They are seeking a Community Associate to engage with players on their Discord server, support community initiatives, and enhance the overall player experience.
Responsibilities
- Be an everyday presence in our Discord server, engaging authentically with our players across channels, topics, and live sports moments
- Serve as a trusted point of contact, responding quickly and helpfully to player questions and needs
- Create and execute community-first campaigns including giveaways, AMAs, live chats, and themed events in partnership with internal and external teams
- Monitor sentiment, player behavior, and emerging trends, and share insights regularly to improve products, features, and the overall experience
- Champion the community’s voice across the company while upholding our brand tone and standards
- Support coverage during sports-heavy periods — evenings, weekends, and big game days (on rotation)
Skills
- At least 1 year of experience building, moderating, or supporting digital communities; preferably around sports, gaming, or consumer brands
- Deep familiarity with Discord, including mod tools, roles, bots, and engagement features
- Proven ability to create thumb-stopping content and conversations tailored to specific communities
- Excellent written communication skills with a flexible tone: professional, playful, empathetic — whatever the moment calls for
- A strong sense of urgency and ownership — you're fast, proactive, and solutions-focused
- An understanding of Sportsbook or Daily Fantasy Sports products and can talk betting lines, big games, or prop picks without missing a beat
- Experience moderating high-volume communities or social platforms during live events is a plus
- Knowledge of responsible gaming practices and customer safety
Benefits
- Bonus
- Equity
- Benefits
Company Overview