Training consultant

Task & deliverables

• This is a cross-functional service, and the holder will partner with the stakeholders – internal training vendor, service delivery network. communication teams, admin community, project sponsors and topic owners & experts to ensure optimal change management & adoption/ training plans are designed, planned, communicated, implemented, and adhered to maximize adoption and learning.
• Analyses customer and project requirements and needs to design and develop effective training courses and materials. Interprets technical information and translates it into practical language for training and instruction.
• Must demonstrate thorough technical and subject matter knowledge and experience through subject matter interviews, course audits, co-teach events and classroom instructor training
• Ability to work cross-functionally with other groups to design, develop, revise and evaluate training materials, including MS Office 365 tools end user training, new hire onboarding etc. delivered online and in class.
• Teach courses from beginning level to advance.
• Create instructional materials (presentations, course outlines, instructor guides, handouts, hands-on exercises, and training aids).
• Create instructional videos (short tutorials, recorded training packages etc.)
• Builds, tests, and maintains the training environment(s).
• Modify/update the training library of resources (videos, guides) to ensure latest knowledge.
• Provide a monthly status update, covering training activities, highlighting the status of training program
• Analyzes new functionality and training in new releases to determine the training needs. Acquire and maintains current knowledge and competency and associated workflows.
• Follow and maintain details on new Office 365 features
• Assist in class scheduling and program management, as well as in the development of large-scale training programs.
• Participate on cross-functional project teams to represent training and development and
• Partners with EUX Training team members as needed in the planning and delivery of training across the enterprise.
• Coordinating with the development team for Training need analysis.
• Collaborate, liaise and follow processes of the central IT Training team
• Demonstrates fundamental skill in utilization of learning management system to track course completion, competency, etc.
• Engage with the end user’s community via enterprise-wide forums like Yammer

Requirements

• Minimum of 4 years of experience in training, learning & development, instructional design, or a related field.
• Proven experience in designing and delivering end-user training programs (both virtual and in-person).
• Strong ability to translate technical concepts into clear, user-friendly learning content.
• Experience working in cross-functional environments, collaborating with stakeholders such as IT, communications, project teams, and external vendors.
• Solid knowledge of Microsoft Office 365 tools and experience delivering related training is highly desirable.
• Demonstrated expertise in instructional design methodologies, including creation of training materials such as presentations, guides, videos, and hands-on exercises.
• Experience with Learning Management Systems (LMS) to track training activities, completion, and performance.
• Ability to analyze training needs, assess new system functionalities, and adapt learning programs accordingly.
• Strong facilitation and presentation skills, with the ability to train audiences from beginner to advanced levels.
• Experience supporting change management and user adoption initiatives within large-scale or enterprise environments.
• Familiarity with digital learning tools, content creation platforms, and video production for training purposes.
• Strong organizational skills with the ability to manage multiple projects, timelines, and stakeholders simultaneously.
• Excellent communication and interpersonal skills, with the ability to engage and influence diverse audiences.
• Proactive, self-driven, and committed to continuous learning and staying up to date with new technologies and tools.
• Candidates must declare criminal record extract not older than three months

Benefits

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefit

Is IT in your DNA?