Outbound Call Center Manager
ReigniteIQ is an AI-driven automotive data intelligence platform that identifies exactly when consumers are back in the market for a vehicle. By tracking and analyzing millions of consumer signals, our Artificial Intelligence deliver high-intent buyers directly to dealerships. Dealers receive these leads at no upfront cost and only pay on a performance basis when a sale is made.
Were hiring a Senior Outbound Call Center Manager to lead our sales outreach efforts to US-based clients. This role demands a sharp communicator, a resilient seller, and a process-driven leader who can build systems, coach teams, and deliver results in a fast-paced environment.
Key Responsibilities
Build and manage outbound call center operations focused on US markets
Develop and refine SOPs for call workflows, objection handling, and gatekeeper navigation
Lead a team of sales agents, providing coaching and performance feedback
Handle escalations and guide agents through difficult customer interactions
Optimize CRM usage (Zoho) and team communication (Slack)
Track KPIs and continuously improve conversion rates and call quality
Collaborate with leadership to align outreach strategy with business goals
Ability to motivate team this may include helping to create daily pay bonuses for reaching sales goals, or bonus for being a top performer
Requirements
5+ years in outbound sales or call center management
Proven experience in cold calling and selling to US-based clients
Strong project-building background (campaigns, SOPs, team structures)
Impeccable English communication skills
Resilience in handling rejection and navigating gatekeepers
CRM experience (Zoho preferred); Slack for team coordination
Comfortable working in a high-performance sales environment
Bonus Points
Experience in B2B data or SaaS sales
Familiarity with lead generation and enrichment tools
Prior success managing remote teams across time zone