Experienced IT Support Specialist – Network and Desktop Infrastructure

Are you an IT professional with a passion for delivering exceptional technical support and resolving complex network and desktop infrastructure issues? Do you thrive in a fast-paced environment where no two days are the same? Look no further than blithequark, where we're seeking an experienced IT Support Specialist to join our Technology Services Group (TSG) team. At blithequark, we're committed to providing innovative logistics and transportation solutions that connect the world. Our Technology Services Group is a critical component of our operations, ensuring that our systems and infrastructure are running smoothly and efficiently. As an IT Support Specialist, you'll play a vital role in delivering exceptional technical support to our clients, resolving complex issues, and maintaining the integrity of our network and desktop infrastructure.

About blithequark

blithequark is a global leader in logistics and transportation, with a rich history of innovation and customer service excellence. Our company is built on a foundation of integrity, respect, and a commitment to excellence. We're proud to be an equal opportunity employer, dedicated to creating a workplace that's inclusive, diverse, and supportive of all employees.

Job Responsibilities

As an IT Support Specialist, you'll be responsible for providing exceptional technical support to our clients, resolving complex network and desktop infrastructure issues, and maintaining the integrity of our systems and infrastructure. Your key responsibilities will include:

• Answering client support requests and determining the technical support issue (i.e., software or hardware related) and escalating to TSG as necessary
• Communicating with clients by telephone to discuss recognized issues or concerns and resolve the issues (e.g., equipment or software glitch, client error, etc.)
• Investigating recognized issues by gathering information, assessing web resources, or accessing internal sites to identify solutions and work towards resolution
• Conducting site visits within the region to investigate issues and install or upgrade equipment and software as necessary
• Following up with clients to ensure issues were resolved completely
• Completing service orders to prevent functional delays in resolving issues

Requirements

To be successful in this role, you'll need:

• A Bachelor's Degree in Computer Science, Information Technology, or a related field
• Experience with Microsoft Windows Operating Systems (client/server)
• Familiarity with Cisco VPN, Citrix, Phantom, Symantec, Desktop Applications, Dynamic Registry, and other Internet browsers
• Specialized certifications such as A+, Network+, or MCP
• Technical work experience in a help desk or IT support environment

Preferred Qualifications

* Experience with Linux or Unix operating systems

• Familiarity with cloud-based services and platforms
• Knowledge of network protocols and architecture
• Experience with IT service management tools and software

Compensation and Benefits

Our compensation package reflects the cost of living across various US geographic markets. The base salary for this position ranges from $23.85/hour to $38.75/hour, depending on factors such as market area, work-related experience, skills, and education. Eligible candidates may be qualified for annual short-term and long-term incentive programs, based on the level of the position. Payments under these programs are not guaranteed and are subject to various factors, including individual performance, team performance, and company performance. This position is eligible for a bonus based on company performance. As a blithequark employee, you may be eligible for a range of benefits, including:

• Clinical/professionally prescribed drug coverage
• Dental and Vision benefits
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance
• Disability Pay Insurance Plan
• Employee Assistance Program
• Educational Assistance Program
• 401(k) retirement program
• Paid Time Off and Holidays
• Paid Sick/ Family and Medical Leave time, as required by law
• Limited Employee Stock Purchase Program

Work Environment and Culture

As a blithequark employee, you'll be part of a dynamic and inclusive team that values diversity, respect, and excellence. Our workplace is designed to be flexible, supportive, and empowering, with opportunities for growth and development. We're committed to creating a work environment that's free from harassment, intimidation, and retaliation.

How to Apply

If you're a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website at [wfhquest.com/job/360563](http://wfhquest.com/job/360563) to learn more and submit your application. Apply for this job