Operations & Logistics Supervisor
Job Description: We are looking for a reliable and hands-on Operations & Logistics Supervisor to oversee the end-to-end daily flow of our subscription-based meal delivery operations. This role bridges the kitchen, packing line, and delivery drivers ensuring every customer receives their meals accurately and on time.
Key Responsibilities
- Coordinate the daily fulfillment flow from the central kitchen to the packing team and then to delivery drivers.
- Supervise the packing line and ensure meals are prepared, labeled, and routed correctly based on subscription lists.
- Organize driver dispatch by region and ensure all routes are clearly defined and signed off.
- Follow up on daily deliveries and handle any operational disruptions or delivery errors.
- Collect and analyze end-of-day reports from drivers (delivery performance, returns, delays).
- Document operational gaps or recurrent issues and propose practical improvements.
- Ensure hygiene and quality control within the packing and dispatch area.
- Prepare a concise daily operations report covering key metrics and incidents.
- Train new drivers on company procedures and delivery protocols.
- Collaborate with other support teams when logistics or material issues arise.
Qualifications
- Minimum of 3 years of experience in food delivery operations, fulfillment, or logistics (preferably in subscription-based or central kitchen environments).
- Strong organizational skills with the ability to work under pressure and across teams.
- Comfortable using Excel or Google Sheets for tracking daily data.
- Flexible and field-oriented, with the ability to coordinate on the ground.