Customer Service Rep 1

Primerica is a leader in the insurance industry, and they are seeking a Customer Service Representative to join their Insurance Services department. The role involves delivering exemplary customer service to policyholders, addressing inquiries related to life insurance policies, and assisting clients with billing and policy coverage questions.

Responsibilities

• Answer telephone and respond to inquiries from 9 a.m. to 4 p.m
• Review and respond to incoming correspondence
• Process duplicate policies for old and current product policies
• Index correspondence for Imaging
• Process address changes for old and current product policies
• Contribute to team effort by accomplishing related results as needed
• Resolve customer complaints via phone, email or mail
• Demonstrate strong customer orientation and take responsibility to ensure customers are satisfied

Skills

• Minimum high school diploma or GED
• Excellent PC skills
• Intermediate skills in Microsoft Word
• Excellent verbal and written communication skills
• Excellent customer service skills
• Attention to detail
• Ability to maintain knowledge of company's products and procedures
• Ability to communicate professionally with irate customers
• 1 year of call center customer service experience preferred but not required
• Previous insurance or financial services experience is a plus

Benefits

• Day one health, dental, and vision insurance
• 401(k) Plan with competitive employer match
• Vacation, sick, holiday and volunteer time off
• Life and disability insurance
• Flexible Savings Account & Health Savings Account
• Professional development
• Tuition reimbursement

Company Overview