[Remote] Customer Care Voice Associate

Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is a leading business and technology services provider. They are seeking a Customer Care Voice Associate to provide customer support to Life Insurance policyholders, agents, and other customers while ensuring high levels of customer satisfaction.

Responsibilities

• Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products
• Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers
• Ensuring customer satisfaction (CSAT) and strive to meet service metrics
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
• A typical day will likely involve fielding between 75 to 100 calls
• Communicating effectively and professionally with both internal and external customers to resolve questions and issues
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns
• Attention to detail, accuracy, and accountability for your work product
• Designated quiet area to complete calls while working from home
• New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
• All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material
• Must Pass Drug screen
• Must Pass a background check with Education check and employment verification check

Skills

• 1 year experience (WAH) remote customer service
• 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
• Minimum High school diploma or GED
• Must Live in Continental United States
• Must Pass Drug screen
• Must Pass a background check with Education check and employment verification check
• New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
• Employees must provide their own high speed internet access with speeds at or above 50 Mbps
• A hard-wired ethernet connection is required
• Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment

Benefits

• Medical, dental, and vision insurance with an employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short- and long-term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally required benefits

Company Overview