[Remote] IT Specialist
Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company operating in the digital skills training and workforce transformation industry. They are seeking an IT Specialist responsible for managing level 1 support tickets and supporting new hire hardware deployment within the operations team, ensuring timely technical support and maintaining hardware resources.
Responsibilities
- Maintain hardware inventory and manage device repairs
- Manage IT tickets promptly to meet service level agreements
- Research new technologies and share findings with the team
- Communicate clearly with all team members
Skills
- Experience as a Google Workspace administrator required
- WiFi and networking experience required
- Experience with MacOS, iOS, and Android platforms
- Experience with Ubiquiti/Meraki hardware and software is an asset
- IT System Administrator technical degree or background is an asset
- Familiarity with tools like JIRA and Confluence
- Knowledge of VMWare, specifically Workspace One UEM, Kandji, and FreshService inventory management
- Experience with SoC2/IT Audit processes
Benefits
- Comprehensive health and wellness benefits package
- Socials, outings, and retreats
- Retirement planning
- Parental leave program
- New device allowance
- Culture of learning and development
- Flexible working hours
- Work from home flexibility
- Service recognition programs
Company Overview