Commercial Loan Servicing Representative
Commerce Bank is committed to helping people find financial safety and success while fostering a strong community. The Commercial Loan Servicing Representative provides back office operations support for commercial and business banking, ensuring compliance and managing loan documentation and transactions.
Responsibilities
- Complete a preliminary review of loan submissions to ensure regulatory and legal compliance
- Prepare loan documents in accordance with Commerce Bank’s credit policy
- Interpret complex loan documents to set loans up on the loan accounting system
- Post loan transactions and providing account problem resolution
- Process complex loan accounting transactions such as syndications and participations
- Provide ongoing monitoring and reporting of collateral securing commercial loans
- Complete a post-closing review to ensure all documents comply with regulatory requirements and Commerce Bank policy
- Collaborate with internal and external business partners to improve service levels
- Create or update procedural manuals and job aids as needed
- Provide research and resolution to customer concerns/issues
- Performing other duties as assigned
Skills
- Ability to analyze, interpret, and understand commercial loan and/or legal documentation with a high degree of accuracy
- Basic knowledge of commercial loan servicing databases and systems, including but not limited to Shaw, ELAR, Credit Stream, LaserPro, CAC, and Appian
- Basic knowledge of federal banking regulations, especially those related to commercial lending
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
- Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook
- Associate degree or equivalent combination of education and experience required
- 1+ years financial services experience required
- Bachelor's degree preferred
- Commercial lending experience preferred
Benefits
- Employer sponsored health, dental, and vision insurance
- 401(k)
- Life insurance
- Paid vacation
- Paid personal time
- Career development
- Education assistance
- Voluntary supplemental benefits
Company Overview