Customer Representative (Dutch-speaking) - Global Apparel & Footwear

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a flair for languages and a knack for problem-solving? We're seeking a talented Customer Representative to join our team at arenaflex, a global leader in technology and services that powers the brands of tomorrow. As a Customer Representative, you'll play a vital role in ensuring our clients' satisfaction and driving business growth.

Experience the Power of a Game-Changing Career

At arenaflex, we're proud to be a global leader in technology and services that powers the brands of tomorrow. We help world-renowned brands elevate their businesses with technology and integrated solutions in over 70 countries. Our commitment to excellence has earned us accolades like "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.” If you're eager to grow and be inspired, join us on this exciting journey.

Career Growth and Personal Development

We believe in empowering our employees to reach their full potential. At arenaflex, there's tremendous potential for career and personal growth. About 80% of our managers and leaders have been promoted from within! That's why we offer a variety of FREE Learning and Leadership Development programs to set you on the path toward the career you've always dreamed of.

What You Will Do in This Role

As a Customer Representative, your responsibilities will include:

• Delivering exceptional customer service and assisting sellers through various communication channels, including phone, email, and chat across a variety of areas.
• Providing customer support throughout the entire process, from sale, delivery, and return, to refund and warranty.
• Maintaining KPI metrics within targets and ensuring closed cases per hour meet SLA levels.

Your Qualifications

arenaflex could be the perfect fit for you if:

• You have a high level of Dutch (oral and written) and fluency in English.
• You have experience in customer service.
• You maintain a professional, approachable, and supportive attitude.
• You have the ability to actively listen, educate, and extract relevant information efficiently.
• You possess excellent written and verbal communication skills, including proficiency with email, phone, and organizational abilities.
• You demonstrate adaptability and flexibility in a dynamic, fast-paced environment.
• You have the conditions to work from home, including access to a router, private office space, and good internet speed.

If you don't check every single box, we still encourage you to apply. We'll do our best to match you with the right job, whether this one or another role.

What's in It for You

In this role, we offer a range of benefits to support your unique lifestyle:

• Full-time, indefinite contracts (negotiable based on experience and client needs).
• Competitive salary.
• Work At Home in Portugal.
• Bring-a-friend (referral) bonus opportunities.
• Full paid training on the company and your specific project.
• Career development programs, specialized courses, and language classes.

Experience the Best Version of You!

If this sounds like the perfect next step in your career journey, we want to hear from you. Apply today and find out why over 440k+ game-changers worldwide call arenaflex their "employer of choice."

Equal Opportunity Employer

We're proudly united as one team, one company, globally. We are committed to providing equal employment opportunities to all candidates and creating a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, regardless of race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

In line with Portugal's law, only applicants legally authorized to work in Portugal will be considered for this position.

Location:

PRT Work From Home - Direct

Language Requirements:

Dutch

Time Type:

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