Senior Project Manager | $100/hr Max
About The JobMercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.Position: Project ManagerType: Full-timeCompensation: $70–$100/hourLocation: RemoteRole Responsibilities
- Monitor retail technology performance dashboards. Consolidate in-market system statuses into concise operational updates for stakeholders.
- Organize and triage incoming technical issues from store teams. Build troubleshooting documentation for high field-friendliness and ease of fixture maintenance.
- Manage day-to-day relationships with retail technical support partners. Scale support and maintenance processes as needed.
- Execute and coordinate retail demo content and software updates across AI glasses and VR. Ensure smooth deployment and high uptime.
- Serve as the primary operational point of contact for technical vendors. Manage relationships and ensure SLAs are met for maintenance and support.
- Collaborate with analytics and core demo teams. Define operational KPIs, review demo/display engagement and uptime metrics, and drive optimization efforts.
- 5+ years of experience in technical project/product management.
- Deep understanding of Hardware and Software development processes.
- Hands-on experience with bug and project tracking tools such as JIRA, Asana.
- Ability to build and maintain project trackers for complex programs.
- Strong interpersonal skills and excellent communication abilities.
- Bachelor’s Degree in Electrical, Electronics, Mechanical, or Computer Engineering.
- Understanding of how retail devices and interactive display technologies are developed.
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- For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome/welcome
- For any help or support, reach out to: [email protected]