Experienced Patient Customer Service Representative - Remote Work Opportunity
At arenaflex, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives!
About arenaflex's Patient Customer Service Department
arenaflex's Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then arenaflex is the place for you!
Responsibilities
As a Patient Customer Service Representative at arenaflex, you will be responsible for:
- Answering 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers
- Initiating payment plans for patients for outstanding balances
- Routinely utilizing multiple resources to resolve patient inquiries while on the phone
- Maintaining performance goals
- Ability to become proficient with processes after completing a structured training program
Knowledge, Skills, and Abilities
To succeed in this role, you will need:
- Ability to work and learn in a fast-paced environment
- Attention to detail
- Perform successfully in a team environment
- Excellent organization skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Excellent communication skills
Requirements
To be considered for this role, you must:
- Have a High School Diploma or equivalent
- Be able to work from home with a dedicated workspace
- Be able to manage time and tasks independently while maintaining productivity
- Have previous medical and/or call center experience (a plus)
Technical Requirements
To ensure a smooth and efficient work experience, you will need:
- An internet download speed of at least 50 megabytes per second
- No satellite internet
- Ability to connect equipment to router/modem with an Ethernet cord (equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with an Ethernet port)
Why Join arenaflex as a Patient Customer Service Representative?
* Work from home opportunity!
- Quarterly variable bonus potential!
- Generous paid time off!
- Medical, Vision, and Dental Insurance Options!
- Flexible Spending Accounts!
- 401(k) and Employee Stock Purchase plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- And many more incentives!
Pay Range
The pay range for this role is $15.25-$21.00 or State/Local minimum wage, if higher.
Benefits
As an arenaflex employee, you will be eligible for comprehensive benefits, including:
- Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.
- Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer:
- As an EOE/AA employer, arenaflex strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind.
- We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
Accessibility and Accommodations
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility ([email protected]).
Application Window
The application window for this role closes on 12/17/2024.
Shift and Schedule
The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST).
How to Apply
If you are interested in joining arenaflex as a Patient Customer Service Representative, please click on the link below to apply: Apply Job! Apply for this job