Experienced Customer Service Advocate - National Remote

At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work.

About arenaflex

arenaflex is a leading health care company dedicated to providing innovative solutions that improve the lives of our members. We're committed to creating a healthier world by removing barriers to quality care and promoting health care literacy. Our team of passionate professionals is driven by a shared vision to make a positive impact on the lives of millions of people.

Job Summary

As an Experienced Customer Service Advocate at arenaflex, you'll play a vital role in building trust with our members enrolled in our benefit plans across their health care lifecycle. You'll be a single stop resource on all plan-related questions, providing exceptional service and support to our members. This is an inbound/outbound phone role that also handles inbound chats and secure messaging.

Primary Responsibilities

* Listen actively and ask appropriate questions to identify specific questions or issues, and document inquiries from members of arenaflex's programs regarding the following: + Medical, vision, dental, pharmacy plan details + Plan/program eligibility + Medical claims

• Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs, based on needs
• Interpret and translate clinical/medical terminology and coding to assist members with managing cost using simple language
• Adapt to communicated changes in process, policy, and guidelines quickly at site and enterprise level
• Educate members about the fundamentals of health care benefits and plans
• Assist members to maximize use of community services, support programs, and resources available
• Meet performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from anywhere within the U.S. and enjoy a dynamic work environment that values collaboration, innovation, and continuous learning. Our company culture is built on a foundation of empathy, respect, and open communication, and we're committed to creating a workplace that's inclusive and supportive of all employees.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals. Our employees also have access to a comprehensive benefits package, including health insurance, retirement savings plans, and paid time off.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits and perks, including:

• A comprehensive benefits package, including health insurance, retirement savings plans, and paid time off
• Incentive and recognition programs to reward your hard work and dedication
• Equity stock purchase and 401k contribution
• A range of training programs and career development resources to help you grow and develop your career
• A dynamic work environment that values collaboration, innovation, and continuous learning

Requirements

* 1+ years of experience in a customer service environment

• Must be 18 years of age or older
• Ability to work Monday - Friday during our normal business hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST
• Ability to pass a drug test before beginning employment
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications

* 2+ years of experience in a customer service environment

• Part of UHC Benefit Operations and Experience
• Experience in a healthcare insurance environment

Soft Skills

* Active Listening

• Negotiation
• Empathy/Sensitivity
• Patience/Resilience
• Agility/Flexibility
• Conflict Resolution
• Cultural Sensitivity
• Disability & Diversity Awareness
• Effective time and resource management
• Excellent Verbal/Written Communication skills

California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington, or Rhode Island Residents Only The hourly range for California / Colorado / Connecticut / Nevada / New York / New Jersey / Washington / Rhode Island residents is $16.00 - $31.44 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

Join Our Team

If you're passionate about making a difference in the lives of millions of people, we want to hear from you. Apply now to become an Experienced Customer Service Advocate at arenaflex and start doing your life's best work. Apply Job! Apply for this job