[Remote] Care Coordinator

Note: The job is a remote job and is open to candidates in USA. SonderMind is a company dedicated to providing personalized mental health care. As a Care Coordinator, you will support clients in accessing mental health services, ensuring they are connected with the appropriate care providers and maintaining support throughout their care journey.

Responsibilities

• Provide primary support for clients seeking care to manage their mental and behavioral health wellness
• Utilize a variety of technologies to ensure the client is connected with the appropriate therapist and maintains the required support through an episode of care
• Utilize a consultative approach to assist with identifying the correct provider for care
• Manage inbound and outbound calls and other forms of communication while applying standard guidelines to address or route messages to the appropriate care team member for follow-up when necessary
• Interact with external partners and healthcare systems to ensure access to care
• Conduct outreach to referred clients and provide personalized onboarding services and assistance with all aspects of getting into care
• Assist with care coordination tasks such as appointment scheduling and facilitating communication with providers and other care team members
• And other responsibilities and ad-hoc projects from time to time based on business needs

Skills

• Strong desire to assist clients and provide support to those seeking mental health care
• Ability to work with people in vulnerable situations
• Strong communication skills, both written and verbal
• Motivated and eager to learn, ability to adapt to new technologies, processes, and workflows
• Strong problem-solving skills and attention to detail
• Flexibility to work in a fast-paced, dynamic environment
• Goal-oriented with a strong drive to achieve results
• Openness to feedback and a commitment to personal and professional development
• Familiarity with job-relevant AI platforms such as Gemini, ChatGPT, Claude, GitHub Copilot or other industry-standard AI productivity tools

Benefits

• A generous PTO policy, with a minimum of three weeks off per year
• A holiday schedule that follows standard U.S. holidays
• Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
• Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options
• Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)
• Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave
• 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
• Join teammates from across the country at our annual company gathering
• Company shutdown between Christmas and New Year’s
• Supplemental life insurance, pet insurance, commuter benefits, and more

Company Overview