[Remote] IT Help Desk Support

Note: The job is a remote job and is open to candidates in USA. Kiss Products, Inc. is seeking an IT Help Desk Associate to provide support and technical assistance to customers using various computer systems. The role involves troubleshooting issues, guiding customers through problem-solving, and managing IT assets and software installations.

Responsibilities

• Serves as the first point of contact for customers seeking technical assistance over the phone, email or ticket system
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to IT team
• Identify and suggest possible improvements on procedures
• Install MS office s/w products and manage accounts
• Manage company phone system
• Install Windows 7 & 10 and manage accounts
• Support Sales Apps on PC, MAC, and Mobile devices
• Manage IT assets thru IT Management Systems
• Other IT related tasks given by managers

Skills

• BS/BA in IT, Computer Science, or relevant field
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Customer-oriented and cool-tempered
• MS office (Word, Excel, PowerPoint, Access) skills
• Proficiency in English and Korean
• Bachelor of Science (B.S): Computer and Information Science
• Experience Range I: 0 - 2 years of relevant experience or industry exposure in a related field
• Microsoft Computer
• English

Benefits

• Premium Medical Insurance Coverage
• 401(k) Savings Plan
• Paid Time Off (PTO) based on seniority
• Paid Holidays
• Annual Bonus Plan
• Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
• Summer Fridays
• Complimentary Gourmet Breakfast, Lunch, and Dinner
• Relocation Support for New Hires
• Work Anniversary Recognitions
• Congratulatory & Condolence Gifts
• Employee Referral Bonus Program
• License/Certification Reimbursements
• Corporate Employee Discounts
• Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
• Commuter Support (Shuttle Bus Program and EZPass Support)
• Vehicle Perks

Company Overview

Company H1B Sponsorship