[Remote] Customer Service Coordinator
Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to helping data professionals find their best fit. They are seeking a Customer Service Coordinator to manage service orders, assist customers, and ensure effective communication between various teams.
Responsibilities
- Answer inbound calls from customers, providing timely information and support
- Manage service orders, including scheduling, order updates, and escalations
- Conduct follow-up calls and provide time windows for upcoming services
- Record and escalate issues to management when necessary
- Act as a liaison between customers, service teams, and internal departments to ensure clear communication
Skills
- High school diploma or GED
- Fluency in both English and Spanish
- Proven experience in logistics customer service or a related industry
- Strong verbal and written communication skills
- Proficiency in data entry and customer management systems
- Associate degree or equivalent experience
- Experience supporting a large national client in logistics or service coordination
- Skilled in handling escalations and conflict resolution in high-pressure environments
Benefits
- Comprehensive benefits package including medical, dental, and vision coverage
- Retirement savings with company match
Company Overview