Credit Union Collections Specialist
Pacific NW Federal Credit Union is a not-for-profit, full-service financial institution dedicated to being its members' financial partner for life. The Collections Specialist will work in the Collections department, focusing on collecting on early to mid-stage delinquent loans and accounts while maintaining accurate records and reporting trends to management.
Responsibilities
- Contact members to bring delinquent loans current and/or collect on loan balances
- Analyze the financial situation of delinquent members and recommend next steps when arrangements fail
- Maintain accurate files and reports by documenting all collection activities
- Inform management of delinquency trends related to account overdraft activity, loan early-stage collections, or potential account charge-offs
- Perform other job-related duties as assigned
Skills
- 1-3 years of similar or related experience (collections, banking, or financial services)
- Skilled at managing multiple tasks and systems efficiently
- Strong communicator with the ability to handle sensitive situations professionally and persuasively
- Works effectively both independently and as part of a team
- Demonstrates patience and empathy while resolving issues through negotiation and productive solutions
Benefits
- 4 weeks PTO
- Health coverage after 30 days
- 401(k) with company match after 6 months
- Paid life, LTD & AD&D insurance
- Paid holidays & volunteer time
- Loan discounts
Company Overview