Remote Podcast Community Moderator
About the Company
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity—by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by it. Everything we do is driven by our love for music, podcasts, and culture. Today, we are the world’s most popular audio streaming subscription service with a community of over 500 million users.
Job Description
Join Spotify as a Remote Podcast Community Moderator! We’re seeking a passionate and experienced individual to manage and grow our vibrant podcast listener communities across various online platforms. This is a 100% remote position, allowing you to work from anywhere within the UK. As a key member of our team, you’ll be instrumental in fostering positive interactions, ensuring a safe and engaging environment, and acting as the voice of Spotify within these crucial communities.
Key Responsibilities
- Proactively moderate online podcast communities across social media, forums, Discord, and other platforms.
- Foster positive, inclusive, and engaging discussions among listeners and creators.
- Identify and report trending topics, common issues, and overall community sentiment to relevant internal teams.
- Develop, implement, and enforce community guidelines and moderation policies to maintain a respectful environment.
- Collaborate closely with content, marketing, and product teams to align community initiatives with broader company goals.
- Respond promptly and thoughtfully to community inquiries, feedback, and support requests.
- Organize and facilitate online community events, Q&As, or discussions to boost engagement.
- Actively monitor for and address spam, abuse, inappropriate content, and rule violations.
- Contribute to the strategic planning for community growth, engagement, and retention initiatives.
Required Skills
- Proven experience (at least 2 years) in online community management, social media moderation, or a similar role.
- Exceptional written and verbal communication skills with a keen eye for tone and empathy.
- Deep understanding and active familiarity with various social media platforms, online forums, and community tools.
- Strong interpersonal skills with demonstrated abilities in conflict resolution and de-escalation.
- Genuine familiarity with podcasting, audio content, and the broader digital media landscape.
- Highly organized, self-motivated, and capable of working effectively and independently in a 100% remote environment.
- Fluency in English is required.
Preferred Qualifications
- Experience utilizing community management software and tools (e.g., Khoros, Sprinklr, Discord bots).
- Knowledge of digital rights, online safety, and content moderation best practices.
- An understanding of basic data analysis for tracking community metrics and performance.
- A profound passion for podcasts and the evolving audio industry.
- Additional language skills are a plus.
Perks & Benefits
- Comprehensive health, dental, and vision insurance for you and your family.
- Generous paid time off, including holidays and personal days.
- Employee assistance program for mental well-being and support.
- Robust parental leave policies and family support benefits.
- Extensive learning and development opportunities to advance your career.
- Complimentary Spotify Premium subscription.
- Remote work stipends to help set up and maintain your home office.
- Access to exclusive artist events, content, and internal listening sessions.
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