[Remote] Debt Collections Rep
Note: The job is a remote job and is open to candidates in USA. Fresenius Medical Care is an $18 Billion Company and Industry Leader seeking talented Debt Collections Professionals. The Medical Debt Collections Representative will perform collection follow up with patients on delinquent accounts in a high-volume call center environment, utilizing excellent communication and customer service skills.
Responsibilities
- Assist patients in the resolution of outstanding payments from past due accounts
- Identify problem accounts and escalate as appropriate
- Update the patient record to identify actions taken on the account
- Achieve monthly department collection goal
- Maintain minimum production standards
- Achieve quality assurance scores that meet department requirements
- Work within company attendance guidelines
- Provide excellent customer service during all interactions
- Perform all responsibilities in compliance with company policies and procedures
- Comply with all guidelines, policies, and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations
- Assist with various projects as assigned by direct supervisor
- Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions
Skills
- High School Diploma required
- 1 - 2 years' related experience
- Ability to multitask within multiple channels of technology
- General computer skills with working knowledge of word processing, spreadsheet, and email applications
- Detail oriented with good analytical and organizational skills
- Good interpersonal skills with the ability to work cohesively within a team environment
- Excellent oral and written communication skills to effectively communicate with customers and all levels of management
- Bilingual English/Spanish
- Transferable skills/experience would be beneficial to the position but is not required
Benefits
- Monthly Commission Bonus Program
- Excellent Benefits
Company Overview