Customer Accounts and Billing Manager (Manager 2) at blithequark

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving process improvements in billing operations? Do you have a proven track record of leading high-performing teams and cultivating strong relationships with stakeholders? If so, we invite you to join blithequark as our Customer Accounts and Billing Manager (Manager 2), where you will play a critical role in shaping the future of our billing operations and driving business growth.

About blithequark

blithequark is a leading provider of innovative solutions and services that empower individuals and communities to thrive. Our team of dedicated professionals is committed to delivering exceptional customer experiences, fostering a culture of collaboration and innovation, and driving business growth through strategic partnerships and process improvements. As a key member of our team, you will have the opportunity to make a meaningful impact on our business and contribute to our mission of delivering exceptional value to our customers.

Key Responsibilities

As our Customer Accounts and Billing Manager (Manager 2), you will be responsible for leading a team of 14 technical staff, including Accountants and Technicians, in delivering exceptional customer experiences and driving process improvements in billing operations. Your key responsibilities will include:

• Supervising, coaching, and monitoring the work of team members to ensure adherence to billing procedures and delivery of high-quality results
• Designing and implementing comprehensive training programs to elevate staff competencies and ensure adherence to billing procedures
• Proactively identifying and driving process enhancements to boost efficiency and accuracy across billing operations
• Managing an annual revenue of over $56 million, overseeing diverse billing adjustments and processes
• Administering the Utility Discount Program, ensuring accurate and timely processing of billing credits for approximately 17,000 customers
• Collaborating closely with SPU partners and city auditors to validate and enhance billing accuracy and efficiency
• Cultivating strong relationships with team members, stakeholders, and external partners to foster a collaborative work environment
• Supporting and mentoring team members to build a high-performing team and enhance morale
• Assisting in projects aimed at improving billing accuracy and implementing new technologies

Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• Minimum of five (5) years of professional experience related to utility or customer service program management
• At least two (2) years of supervisory/lead experience
• A Bachelor's degree in business administration, public administration, or a related field, or two (2) additional years of qualifying experience
• Proven experience in billing management and process improvement
• Strong understanding of utility billing practices and regulatory compliance
• Excellent organizational and communication skills
• Ability to manage multiple projects and priorities effectively
• Proficiency in relevant software and tools

Nice-to-Haves

While not required, the following skills and qualifications would be highly desirable:

• Demonstrated skill in recognizing and rewarding achievements to enhance team morale and drive success
• Track record of implementing innovative solutions and holding team members accountable with clear goals and performance metrics

Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Opportunities for advancement
• Vision insurance
• Work from home
• Generous benefits package
• Free public transportation options
• City pension plan with employer/employee contributions
• Growth potential and advancement opportunities

Why Join blithequark?

At blithequark, we offer a dynamic and supportive work environment that fosters collaboration, innovation, and growth. Our team is passionate about delivering exceptional customer experiences and driving business growth through strategic partnerships and process improvements. As a key member of our team, you will have the opportunity to make a meaningful impact on our business and contribute to our mission of delivering exceptional value to our customers.

How to Apply

If you are a motivated and experienced professional with a passion for delivering exceptional customer experiences and driving process improvements in billing operations, we invite you to apply for the Customer Accounts and Billing Manager (Manager 2) role at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job