Virtual Assistant – Admin & Customer Service for Service Company (Cleaning, Detailing, Gardening)

Are you a highly organised and tech-savvy individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we're excited to announce that blithequark is seeking a reliable and proactive Virtual Assistant to join our dynamic team! As a Virtual Assistant at blithequark, you'll play a vital role in supporting our day-to-day admin and customer service tasks across our three fast-growing service businesses: blithequark Cleaning, blithequark Detailing, and blithequark Gardening. Based in Perth, Australia, our team is dedicated to providing top-notch services to our clients, and we're looking for someone who shares our commitment to excellence. About blithequark blithequark is a leading provider of cleaning, detailing, and gardening services in Perth, Australia. Our mission is to deliver exceptional customer experiences through our team's hard work, dedication, and passion for what we do. We're proud of our reputation for reliability, professionalism, and attention to detail, and we're committed to continuing to grow and innovate in our industry. Your Core Responsibilities As a Virtual Assistant at blithequark, your core responsibilities will include:

Phone Support

* Answer incoming calls or return missed calls promptly, ensuring that our customers receive the support they need in a timely manner * Log relevant information and actions into our task tracker, ensuring that our team stays on top of tasks and deadlines

Email Support

* Ensure that all customer and internal emails are responded to by 5pm Perth time daily, providing timely and professional communication to our customers and team members * Manage email inboxes professionally, ensuring that all emails are responded to in a timely and efficient manner

SMS Support

* Respond to all SMS enquiries quickly and professionally, providing our customers with the support they need in a timely manner * Manage SMS communications, ensuring that all messages are responded to in a timely and efficient manner

Voice Mail Support

* Return all calls from voicemail messages, ensuring that our customers receive the support they need in a timely manner * Reply to voicemail emails with notes from the callback, ensuring that our team stays on top of tasks and deadlines

Social Media Content Acquisition

* Coordinate with teams to collect fresh content, ensuring that our social media channels are always up-to-date and engaging * Ensure that 3 teams provide 5 videos + 5 images weekly, providing a bonus of $30 per team for meeting this target * Upload content to Google Drive in an organised manner, ensuring that our team can easily access and use the content

Social Media Management

* Manage DMs and comments across all platforms, providing timely and professional communication to our customers and team members * Respond to enquiries in a friendly and timely manner, ensuring that our customers receive the support they need * Actively help grow our social media presence, ensuring that our brand remains visible and engaging online

Social Media & Email Review

* Review and approve designs in the shared sheet, ensuring that our marketing materials are of high quality and consistent with our brand * Provide timely, clear feedback to the marketing team, ensuring that our marketing materials are always of the highest quality

Recruitment

* Assist with hiring new contractors on a regular basis, ensuring that we meet the demand of new work coming in * Manage the recruitment process, ensuring that all necessary paperwork and documentation is completed in a timely and efficient manner You Must Have Experience With: * Working for a cleaning company or similar home service business * Handling customer service calls and SMS communications * Managing email inboxes professionally * Using Google Sheets for tracking and reporting * Coordinating via Google Calendar * Working with Stripe for payments or refunds * Communicating in Slack with internal teams Availability: * 7.5 hours per day, 5 days a week * Working days: Sunday to Thursday (Perth, Australia timezone) We're Looking for Someone Who Is: * Proactive and takes ownership of tasks * Fluent in English (spoken and written) * Highly organised with great attention to detail * Calm and professional with customers * Responsive and tech-savvy * Bonus if you've worked with multiple brands at once What We Offer: * A steady, long-term role with room to grow * A fun, supportive team that values communication, initiative, and attention to detail * Opportunities for career growth and development * A competitive salary and benefits package * A dynamic and fast-paced work environment How to Apply: If you're looking for a challenging and rewarding role that will allow you to grow and develop your skills, we'd love to hear from you. Please apply with a brief cover letter sharing your relevant experience, your favourite customer service tip, and why you're the right fit for this role. Apply for this job