Head of Operations and Client Delivery - Driving Excellence in Education Technology

Transforming Education Through Operational Excellence

At Intervene K-12, a rapidly growing education company, we're on a mission to become a global leader in providing innovative solutions for students struggling in math, reading, science, and English Language (EL/ESL). With a proven track record of serving over 30,000 students, particularly those from economically disadvantaged backgrounds, we're expanding our impact through state and federal opportunities. We're seeking a highly skilled and self-driven Head of Operations and Client Delivery to join our leadership team and drive operational excellence.

About Us

Intervene K-12 is an education technology company that provides assessments, analytics, and online instruction to support students, educators, and administrators. Our programs are designed to empower students to achieve their academic goals and unlock the potential of educators to deliver world-class instruction. With a strong commitment to diversity and inclusion, we're an Equal Opportunity Employer dedicated to fostering a culture of excellence and innovation.

Key Responsibilities

• Operational Leadership: Develop and implement cross-functional strategies to drive operational excellence, ensuring smooth and efficient operations across Partner Success & Client Support, Content Delivery, and Online Instruction units.
• Process Improvement: Analyze internal operations, identify areas for enhancement, and drive process improvements to maximize customer satisfaction and deliver high-quality content.
• Customer Engagement: Oversee customer engagement and technical/client support, ensuring timely and effective resolution of client queries.
• Integration Management: Manage integration with various stakeholders, including clients, partners, and internal teams.
• Data-Driven Decision Making: Monitor performance metrics, establish corrective measures as needed, and prepare detailed reports for internal and external stakeholders.
• Team Leadership: Lead operations units, including Client Services, Content Development, Partner Success & Client Support, and Online Instruction, to achieve short-term and long-term objectives.
• Strategic Planning: Develop actionable business strategies, tactics, and execute plans that align with company objectives and drive growth.

What You Bring

Essential Qualifications

• Bachelor's degree in Engineering, Business, or a related field (MBA preferred).
• 6+ years of experience in Management of Strategic Operations, with a focus on process improvement and operational excellence.
• Strong leadership skills, with a steadfast resolve and personal integrity.
• A solid grasp of data analysis and performance metrics.
• Excellent problem-solving skills, with the ability to diagnose issues quickly and anticipate potential problems.

Preferred Qualifications

• Experience in Industrial or Supply Chain Management.
• Lean Six Sigma Certification.
• Education sector experience.
• Passion for education and a commitment to making a positive impact.

Skills and Competencies

To succeed in this role, you'll need to possess excellent business acumen, outstanding work ethic, and great people skills. You'll be a self-driven individual with a resourceful and proactive approach to problem-solving. Strong communication and interpersonal skills are essential, as you'll be working closely with various stakeholders, including clients, partners, and internal teams.

Career Growth Opportunities and Learning Benefits

At Intervene K-12, we're committed to fostering a culture of growth and development. As a rapidly growing startup, we offer opportunities for professional growth and career advancement. You'll have the chance to learn from our experienced leadership team and contribute to the company's success. We're passionate about promoting from within and believe in investing in our employees' future.

Work Environment and Company Culture

We're a dynamic and innovative company that values collaboration, creativity, and inclusivity. Our remote-friendly work environment allows you to work from anywhere in Texas (outside of Houston) or in our Houston office. We're committed to providing a supportive and engaging work environment that encourages work-life balance and employee well-being.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Base salary with benefits starting on day one.
• 401(k) matching contribution.
• Employee Assistance Program (EAP).
• Medical, dental, vision, short-term and long-term disability, and life insurance.

Join Our Team!

If you're a motivated and experienced professional looking to make a meaningful impact in education, we encourage you to apply. Even if you feel you're not a perfect match, we'd still love to hear from you. Please submit your resume, including a cover letter with salary requirements, through our website (intervenek12.applytojob.com/apply/). We can't wait to hear from you!

At Intervene K-12, we're committed to diversity and inclusion. We're an Equal Opportunity Employer and welcome applications from candidates from diverse backgrounds.