Customer Service Representative - Alerts/Panics at blithequark

Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join blithequark as a Customer Service Representative - Alerts/Panics, where you'll play a vital role in helping our clients and patients understand their health.

About blithequark

At blithequark, we're dedicated to helping people live happy and healthy lives. Every day, we provide vital information that empowers our clients and patients to take control of their health. Our team is passionate about delivering exceptional service, and we're committed to creating a work environment that's inclusive, supportive, and challenging.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Alerts/Panics. As a key member of our customer service team, you'll be responsible for providing exceptional service to our clients and patients, resolving routine customer requests, and working collaboratively with our team to drive business performance and customer satisfaction.

Key Responsibilities

* Act as a liaison between blithequark, our customers, and patients, providing timely and accurate information to resolve customer inquiries and requests

• Resolve routine customer requests via inbound, outbound calls, or the Internet, using protocol procedures and excellent communication skills
• Inquire, clarify, and confirm customer requirements and understanding of the solution, providing additional education and information as needed
• Qualify and establish inbound new customers requesting blithequark's products and services
• Work in multiple databases to research complex issues and questions, providing accurate and timely information to customers
• Notify clients of test results in a timely and accurate manner, reviewing test forms for accuracy and reporting any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance, including administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance

Schedule

* Monday - Friday (9:00 am - 5:30 pm) EST and alternating Saturdays

Education and Qualifications

* Requires a High School Diploma or equivalent

• Associate's or Bachelor's degree preferred
• Previous experience in a customer service role, preferably in a contact center or call center environment
• Prior healthcare industry experience, such as a physician's office or a hospital, highly desirable
• Knowledge of Microsoft Office suite required
• Experience with Salesforce.com and/or Laboratory Information Systems preferred
• Strong verbal and written communication skills, excellent ability to listen and respond, and a courteous customer service orientation
• Excellent multitasking abilities required, with strong flexibility and the ability to manage and adapt to changing priorities quickly
• Bilingual in English and Spanish highly desirable

Benefits

* Comprehensive benefits package, including Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable

• Opportunities for growth, continual development, professional challenge, and the chance to make a real difference in people's lives
• Collaborative and inclusive work environment that values diversity and inclusion
• Regular feedback and coaching to support your career growth and development

Why Join blithequark?

* Make a real difference in people's lives by providing exceptional customer service and support

• Work in a dynamic and inclusive environment that values diversity and inclusion
• Enjoy comprehensive benefits and opportunities for growth and development
• Collaborate with a talented team of professionals who share your passion for delivering exceptional service
• Stay up-to-date with the latest industry trends and best practices through ongoing training and development opportunities

How to Apply

If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter that highlights your relevant experience and qualifications.

Equal Opportunity Employer

blithequark is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual. We encourage all to apply and welcome individuals with disabilities who need assistance using our online tools to search and apply for jobs. Please visit our accessibility site or contact us at blithequark Accessibility for more information.

Privacy Statement

For more information about how we collect and store your personal data, please see our Privacy Statement. Apply Job! Apply for this job