Experienced Customer Collections Account Representative – Empowering Exceptional Customer Experiences

At blithequark, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at blithequark and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

About the Role:

Are you a creative problem solver, results-oriented, and empathetic customer partner? Do you thrive in a fast-paced environment where no two days are the same? As a Customer Collections Account Representative at blithequark, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. You will be responsible for connecting, navigating, influencing, and providing solutions to our customers, while maintaining a high level of customer satisfaction and loyalty.

Responsibilities:

As a Customer Collections Account Representative, you will be responsible for:

• Complying with all specified FDCPA, state, and city laws and provisions, as outlined in the blithequark Compliance with FDCPA and State Collection laws Statement, the blithequark A/R Training program, and the FDCPA Test
• Making arrangements with customers to pay balance in full or set up the best possible arrangements
• Documenting all collection activity in the client/blithequark system in a concise and accurate manner
• Correcting any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews
• Maintaining good public relations
• Coping with high-stress environments caused by speaking with emotional callers
• Adhering to Company attendance, punctuality, and meal and rest break requirements
• Maintaining concentration and focus in order to meet performance goals
• Reacting positively to an ongoing, changing environment
• Demonstrating the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintaining good working relationships with assigned supervisors and coworkers
• Working safely without presenting a threat to self or others
• Performing additional duties as required by management

Qualifications:

We are looking for a highly motivated and customer-focused individual who possesses:

• A high school diploma or equivalent
• The ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong customer service skills, with a focus on providing exceptional customer experiences
• Ability to maintain confidentiality and handle sensitive information

What We Offer:

At blithequark, we offer a comprehensive benefits package, including:

• Paid Onsite Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal employment
• Career Advancement Opportunities
• Early access to earned wages via PayActiv
• Access up to 50% of earned wages (capped at $500 per pay period)
• Salary Range: Up to $15.56/hour - pay is determined by scope of responsibility within the role, your experience, location, and other job-related factors

Work Environment and Culture:

As a Customer Collections Account Representative at blithequark, you will be working in a dynamic and fast-paced environment where no two days are the same. You will be part of a team that is passionate about providing exceptional customer experiences and making a positive impact in our industry. We believe in the power of teamwork, integrity, and the commitment to excellence, and we are looking for individuals who share these values.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about providing exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note:

All job offers are contingent upon:

• Fingerprinting
• Drug Test
• Background check
• Citizenship/residency verification
• Candidate must have any Treasury debt paid in full or on an approved arrangement before hire

By applying for this role, you acknowledge that you have read and understood the job description and requirements, and you are committed to providing exceptional customer experiences and making a positive impact in our industry. Apply for this job