Merchant Engagement (Service) - Enterprise Mid Market

Key responsibilities:

-Lead and manage the end-to-end deployment of EDC and DQR devices across PAN India for enterprise merchants.

-Develop deployment strategies, timelines, and resource plans to achieve target rollouts efficiently.

-Coordinate with regional teams, vendors, logistics, technical support, and enterprise merchants to ensure smooth installations and activations.

-Monitor deployment progress, identify challenges, and drive corrective actions to meet deployment SLAs and quality standards.

-Collaborate with Product, Engineering, and Operations teams to ensure devices and solutions meet enterprise security, compliance, and performance benchmarks.

-Manage vendor relationships, including performance monitoring, issue resolution, and escalations related to device supply and installation.

-Oversee deployment analytics and reporting, providing regular updates to senior management on rollout status, issues, and improvements.

-Drive continuous process improvements to optimize deployment efficiency and customer satisfaction.

-Lead and mentor a distributed deployment team, fostering accountability and operational excellence.

-Ensure adherence to regulatory and compliance requirements in all deployment activities.

Preferred:

-Proven experience leading teams and coordinating with multiple stakeholders across geographies.

-Excellent project management and organizational skills with a track record of meeting deadlines and SLAs.

-Strong analytical and problem-solving skills to address deployment challenges proactively.

-Excellent communication and negotiation skills.

Willingness to travel frequently across India for on-ground coordination and support.

-Experience working in the fintech or payments industry, especially with merchant acquiring or POS deployment.

Knowledge of supply chain, logistics, and vendor management related to device rollouts.

-Understanding of digital payment technologies and integrations.