Universe Support Engineer

Work from home Full-time role Hiring

Position Overview:

We are seeking a Universe Support Engineer to support and maintain the stability, availability, and performance of our legacy systems built on the Universe (UniVerse) platform. This role requires experience with legacy Universe BASIC, SQL/PLSQL, and strong operational support skills. You will be responsible for monitoring system health, investigating issues, supporting batch jobs and data processes, and working closely with infrastructure and development teams to ensure reliable day-to-day operations

ShyftLabs is a growing data product company that was founded in early 2020 and works primarily with Fortune 500 companies. We deliver digital solutions built to help accelerate the growth of businesses in various industries, by focusing on creating value through innovation.

Job Responsibilities:

Monitor and maintain the health and performance of the Universe-based system and its integrated components.

Troubleshoot and resolve operational issues involving Universe BASIC programs, batch jobs, and data processes.

Write, modify, and debug Universe BASIC code and shell scripts as needed for operational support.

Execute and optimize SQL/PLSQL queries to support data analysis, troubleshooting, and reporting.

Manage and support scheduled jobs, including backup, data loads, exports, and ETL processes.

Collaborate with database administrators, developers, and infrastructure teams to resolve incidents and improve system stability.

Participate in root cause analysis and problem management for recurring issues.

Support change management, deployment coordination, and maintenance windows.

Maintain up-to-date operational documentation, including runbooks, system procedures, and support guides.

Participate in on-call rotation and after-hours support as needed for critical systems.

Basic Qualifications:

5+ years of experience in a technical support or operational support role in an enterprise environment.

Hands-on experience with Universe BASIC (or MultiValue BASIC) and the Universe database environment (Rocket UniVerse).

Strong proficiency in SQL and PLSQL for data querying and troubleshooting.

Working knowledge of Linux/Unix environments and shell scripting

Experience with job scheduling and monitoring tools.

Familiarity with incident management tools (ServiceNow, Jira, PagerDuty).

Strong analytical and communication skills with attention to detail

Additional Information

We are proud to offer a competitive salary alongside a strong insurance package. We pride ourselves on the growth of our employees, offering extensive learning and development resources.

Apply to this Job

Apply

Universe Support Engineer

You might like

Travel Combined Adult/Pedi Emergency Department Registered Nurse

Security Officer (Part time/Brooklyn Location) – Amazon Store

Senior Tax Expert (all genders)

Senior Engineer - Store Technology

Technical Lead - Data Integrations

Senior Software Engineering Manager - Core Shopping Experiences

Beer Store Associate

Associate General Counsel

Senior Data Engineer

Telephonic Critical Support Nurse (RN), Per Diem Accredo - Remote

Mainframe Systems Support - Remote (Night Shift)

Implementation Manager III

Experienced Remote Data Entry Specialist for Entertainment Industry Leader - $36 per hour - Work from Home Opportunity

Experienced Seasonal Customer Support/Sales Representative – Remote Opportunity with arenaflex

Email Support Representative

Experienced Data Entry Clerk – Virtual Remote Customer Service Representative

Automation Quality Engineer

Amazon Customer Service - Work From Home $16-$35/hr

Account Executive, Field, SME & Growth

HR Assistant - People with Disabilities