SDE II/III Backend
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
We are seeking a technically strong and customer-centric
Customer Success Engineer (SDE III) to lead complex integrations, troubleshoot production issues, and mentor junior engineers. This role blends backend development and integration skills with a customer success mindset. You will work closely with engineering, product, and support teams, serving as a trusted technical partner to our clients.You’ll work extensively with tools like
Postman and Insomnia, writing custom scripts to automate integrations, validate API flows, and streamline customer implementations. The role is hands-on, with a strong focus on technical onboarding, API integration, and scalable implementation, not core product development. You’ll collaborate directly with customers and internal teams to drive adoption, solve technical challenges, and ensure a seamless post-sales experience. ResponsibilitiesNetomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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