EDI Axway Support Administrator - DCM Infotech Limited

As an EDI Axway Support Administrator, you ll be responsible for managing Electronic Data Interchange (EDI) operations using Axway technology. This role is pivotal in ensuring 24x7 support for incident management and change management activities. You ll work collaboratively with cross-functional teams to troubleshoot issues, implement changes, and maintain the stability of our EDI systems

Key Responsibilities

Incident Management:

• Monitor and respond to EDI-related incidents promptly to minimize downtime
• Analyze and troubleshoot issues within Axway systems, ensuring root cause analysis is performed and documented
• Escalate critical issues to appropriate teams while maintaining ownership until resolution

Change Management:

• Implement EDI configuration changes, partner setups following established change control processes
• Collaborate with stakeholders to ensure changes are tested and deployed with minimal disruption

System Monitoring & Maintenance:

• Use monitoring tools to proactively identify potential issues and address them before they escalate
• Perform routine maintenance and upgrades on Axway systems to ensure optimal performance

Collaboration & Communication:

• Act as a liaison between business users, trading partners, and IT teams to resolve EDI-related issues
• Provide timely updates to stakeholders on incident status and resolution timelines

Documentation & Reporting:

• Maintain detailed documentation of incidents, changes, and system configurations
• Generate regular reports on system performance, incidents, and changes for management review

Performance-Capacity-Management:

Hyper-focus on thread and heap utilization of the application-stack, to ensure the application performs to its best ability without the need to scale

Nice-to-Have Skills:

• Familiarity with scripting languages (e.g., Python, Shell) for automation and troubleshooting
• Experience with monitoring tools like NewRelic, Splunk, Nagios, or similar
• Knowledge of cloud-based EDI solutions or integrations
• Understanding of SOC2 and/or SOX audit compliance-related needs

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