Support Engineer 3- Japanese Fluency

Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint Support Engineer 3 - Cloud IdentityIn this role You will serve as a key technical resource delivering high-quality support for enterprise customers in Japan, with a focus on Cloud Identity and Microsoft 365 technologies. As part of a collaborative, globally distributed team, you'll troubleshoot complex identity and authentication issues, contribute to proactive support initiatives, and work with cutting-edge cloud platforms. This is a bilingual role that requires native-level Japanese proficiency and strong English communication skills, as well as a commitment to delivering responsive, expert-level customer service.

Key Responsibilities

• Deliver prompt, expert technical support for cloud identity solutions, including Azure Active Directory and Microsoft 365 Identity Services.
• Resolve critical customer issues with a target 15-minute initial response time for high-priority cases.
• Analyze root causes, share insights with internal teams, and develop preventative strategies.
• Manage case escalations and ensure timely resolution through coordination with internal stakeholders.
• Collaborate with global engineering teams, account managers, and service delivery teams.
• Participate in post-incident reviews and contribute to the knowledge base.
• Allocate time for continuous learning and participate in regular team syncs, trainings, and knowledge-sharing sessions.

Required Qualifications

• Experience:
• 5+ years total IT experience.
• Minimum 3 years in technical/product/software support, network operations, IT administration, or consulting.
• At least 2 years of Azure or cloud platform experience.
• 1+ year in technical support or IT consulting environments.
• Technical Knowledge:
• Proficiency with Identity and Access Management concepts.
• Hands-on experience with directory synchronization tools such as AAD Connect, DirSync, or FIM.
• Familiarity with Exchange Online, authentication protocols, and Microsoft 365 identity services.
• Experience with Windows and/or Linux system administration.
• Education:
• 4-year technical degree or equivalent hands-on experience in enterprise IT support.
• Language:
• Fluent in Japanese (reading, writing, speaking).
• Proficient in English (reading/writing; moderate spoken fluency).

Preferred Qualifications

• Microsoft certifications (e.g., MS-100, AZ-104, or MCSE).
• In-depth experience with enterprise messaging systems and compliance/security in cloud environments.
• Strong customer engagement and communication skills under pressure.
• Experience working in multicultural, global support environments.
• Technical documentation or technical writing experience.

Salary Range Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic-based ranges for Washington state: $61,000 to $71,000 USD annually. The salary/wage and job title for this opening will be based on the selected candidate's qualifications and experience and may be outside this range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: [email protected] Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

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