Customer Care Specialist

POSITION SUMMARY Serve as the point of contact for customers and communicate with them by email, letter, or phone. Respond to questions and requests within the designated turnaround time. Clarify and resolve any issues to provide a timely and satisfactory outcome to the customer’s inquiry. Enter and retrieve information contained in computer databases to update records, files, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using a computer, mail, fax machine, including proofreading and editing written information to verify accuracy and completeness. Communicate with guests via the social media channels such as TripAdvisor, Twitter and Facebook. Enter and locate work-related information using computers. Provide excellent customer service to all customers and fellow STARS. Support the efforts of other STARS to provide excellent customer service. Respond sensitively to the needs and feeling of others, regardless of status or position; accept interpersonal differences and to maintain rapport. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with STARS and department leaders, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accident, injuries, and unsafe working conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable tasks as requested. PREFERRED QUALIFICATIONS Education: High School diploma or G.E.D. equivalent. Related Work Experience: 3 years related experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay range for this position is $27.00 to $27.00 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. Apply tot his job Apply To this Job