Remote Medical Billing Collection Specialist

Remote 8 week contract opportunity with a large health system in VA! We are seeking Customer Service Representatives (CSRs) to join the Contact Center team and assist patients with updating payment information and navigating the new billing system. Key Responsibilities:

• Contact patients to update credit card information for recurring payment plans that did not transfer to the new EPIC system.
• Communicate changes with empathy and professionalism to ensure patients feel supported and informed.
• Offer and explain payment plan options and terms.
• Handle inbound calls related to billing questions and payment plans.
• Work from a designated EPIC work queue to identify and reach out to affected patients.
• Support overflow calls to the main billing line and assist with patient inquiries.
• Educate patients on the new billing experience and help re-establish autopay setups.

Top Skills Required:

• Medical billing customer service experience, especially handling payments over the phone
• Proficiency in EPIC
• Knowledge of HIPAA regulations

Preferred Skills (Nice to Have):

• Experience with phone systems and patient access workflows
• Strong data entry skills

Work Hours:

• Monday to Friday, 8:00 AM – 4:30 PM

Why Join this project?

• Be part of a transformative initiative improving patient billing transparency and convenience
• Work in a supportive team environment with clear goals and impactful responsibilities
• Help thousands of patients transition smoothly to a better billing experience

Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 25, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply tot his job Apply To this Job