Release Technician / Engineer Night shift - Remote
Job Title : Release Technician / Engineer Night shift Location : Remote Position Type : Contract Timings - Sunday to Thursday - 8:00 pm PST to 5:00 am PST US Citizen, Green Card, TN, GC EAD and H4 EAD only No Third-party agencies corp to corp. Job Description: Skills:
- Experience in R/D support tools like Marimba, SCCM
- Windows 7/10 administration level for troubleshooting the logs
- or similar tool to analyze the logs
- Experience in Scripting languages like PowerShell/Python
- PoS domain experience
- Critical/Analytical thinking
- Flexible to working during US night hours
Activities in Scope for Release & Deployment support Simphony 18.2 upgrade support activities
- Nightly Deployment Validation North America/Canada Company owned stores
- Monitoring of deployments using Marimba and perform remediation based on SOPs
- Support software deployments overnight
- Triage failures and verify that endpoints have successfully installed the software based on compliance report before store opening on following day
- Troubleshoot deployment failure issues through SOPs with by calling the stores to resolve the issue as required
- Communicate issue resolution to release and deployment teams
- Perform maintenance and system configuration support for the endpoints that are part of deployment
- Release/Deployment resources supports calling store using AWS Connect or any other tool to fix any ongoing release/deployment related issues
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