Vacation Advisor

About the position At Walt Disney Parks and Resorts, we embody the motto "We create happiness" in everything we do. As a Japanese-Speaking Vacation Advisor, you will play a crucial role in connecting Disney Vacation Club Members with our exceptional Parks and Resorts across the globe, including the US, Asia, Europe, and Disney Cruise Line voyages. Your primary responsibility will be to assist families from Japan in planning their dream vacations at Disney, ensuring they have a magical experience from start to finish. In this role, you will provide information via phone or email to Japanese-speaking Members about various Disney resorts, cruise ships, restaurants, and activities. You will assist them in customizing their trips to maximize their enjoyment and resources. Keeping accurate records of your interactions is essential, as is offering expert advice on travel options and amenities available at Disney destinations. You will also be responsible for resolving any Member concerns and providing solutions to ensure their experience is nothing short of magical. Staying updated with the latest Disney news and offerings is vital, as you will need to provide current information to Members. Collaboration with other departments will be necessary to ensure seamless service and Member satisfaction. Continuous training and development programs will be part of your journey to remain knowledgeable about Disney products and services, allowing you to provide the best possible assistance to our Members.

Responsibilities

• Provide information to Japanese-speaking Disney Vacation Club Members about various resorts, cruise ships, restaurants, and activities via phone or email.

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• Assist Members in planning a customized trip that enhances their time and resources.

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• Keep accurate records by documenting interactions on the computer.

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• Offer expert advice on travel options and amenities available at Disney destinations.

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• Resolve Member concerns and provide solutions to ensure a magical experience.

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• Stay updated with the latest Disney news and offerings to provide current information to Members.

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• Collaborate with other departments to ensure seamless service and Member satisfaction.

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• Participate in continuous training and development programs to stay knowledgeable about Disney products and services.

Requirements

• Fluency in both Japanese and English (speaking, reading, and writing).

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• A high-speed internet connection and a private work environment at home located on the island of Oahu.

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• The ability to help Guests make the most of their vacation time and resources.

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• A knack for connecting with people on the phone and conveying warmth and enthusiasm over email.

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• Critical thinking skills and the ability to make decisions independently in real-time.

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• Proficiency in Microsoft Office Suite.

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• Excellent typing skills.

Nice-to-haves

• 1+ year of experience in the hospitality industry.

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• Experience in a call center atmosphere.

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• Knowledge of Disney Vacation Club products and services.

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• Strong customer service skills with the ability to handle high-stress situations effectively.

Benefits

• Health and savings benefits

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• Educational opportunities

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• Special extras that only Disney can provide

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