Customer Experience Expert - eCommerce & Amazon

Job Summary:

Starfire Direct, a dynamic eCommerce company, is seeking a highly skilled and motivated Customer Experience Expert to join our team. As a Customer Service Agent, you will play a critical role in delivering exceptional customer experiences, resolving issues, and driving loyalty. If you have a passion for customer service, eCommerce, and Amazon, we want to hear from you!

Key Responsibilities:

• Provide exceptional customer support via phone, email, and chat, responding to inquiries, and resolving issues in a timely and professional manner.
• Manage orders, track shipments, and facilitate returns and exchanges through our Shopify platform.
• Utilize NetSuite to manage order data, customer information, and inventory management.
• Collaborate with customers through Microsoft Outlook to coordinate order-related issues and inquiries.
• Monitor and respond to customer reviews on platforms, including Amazon, to ensure positive customer experiences.
• Troubleshoot product issues, guiding customers through product usage and providing helpful tips.
• Work closely with fulfillment and shipping teams to ensure timely delivery and order accuracy.
• Maintain accurate records of customer interactions, transactions, and feedback.

Requirements:

• 2+ years of Amazon customer service experience (essential).
• Proficient with Shopify, Microsoft Outlook, and NetSuite.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and a customer-focused mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong attention to detail and accuracy.
• Must be flexible with weekend availability.
• Prior experience in an eCommerce or retail customer service role is preferred.

What We Offer:

• Competitive salary ($21.00 - $23.00 per hour).
• Performance-based bonuses.
• Health and wellness benefits.
• Paid time off (PTO).
• 401(k) plan.
• Dental, health, and vision insurance.
• On-the-job training.
• Opportunity to work in a growing company with room for professional growth.
• Hybrid schedule option available after training completion.

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a strong background in eCommerce and Amazon, we encourage you to apply. Please submit your resume and a brief cover letter outlining your relevant experience.

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